Insights & Performance Manager: Data That Drives Decisions

Sodexo; Greater London; Remote; GBP 32,000 - 39,000; Full time

Job summary

Sodexo is seeking a Reporting, Performance and Insights Manager to lead performance reporting across the HMRC West contract. The role focuses on turning data into actionable insight, owning reporting cycles and supporting senior decisions from a single, trusted data picture.

Based in the UK with home-based work and occasional travel to HMRC West sites, you’ll collaborate across Operations, Compliance, Finance and Asset Management to improve how information is used to drive performance and value.

Qualifications

• Experience in performance reporting within a complex service environment.
• Advanced Excel and data validation skills.
• Experience with Power BI and reporting tools.
• Ability to communicate findings to senior stakeholders.
• Knowledge of KPIs, SLAs and reporting governance.

Responsibilities

• Lead weekly, monthly and quarterly performance reporting, including KPI and service level reporting, packs and leadership updates.
• Turn complex data into clear commentary, trends and recommendations for decisions.
• Validate and reconcile datasets with auditable evidence trails.
• Own reporting deadlines, version control, quality checks and sign-offs.
• Support contractual payment calculations with reliable data.
• Identify and escalate data quality issues, reporting gaps and risks, coordinating with colleagues.
• Improve dashboards and templates; automate to reduce manual work.
• Share expertise to strengthen reporting standards across the team.

Skills

Performance reporting

Advanced Excel

Power BI

KPI awareness

Stakeholder communication

Time management

Tools

Maximo

Job description

Sodexo is seeking a Reporting, Performance and Insights Manager to lead performance reporting across the HMRC West contract. The role focuses on turning data into actionable insight, owning reporting cycles and supporting senior decisions from a single, trusted data picture.

Based in the UK with home-based work and occasional travel to HMRC West sites, you’ll collaborate across Operations, Compliance, Finance and Asset Management to improve how information is used to drive performance and value.