Senior Performance Analyst: Data-Driven Digital Insights

DWP; Newcastle upon Tyne; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Competitive civil service pay

Pension

Professional development

Job summary

DWP Digital is seeking a Senior Performance Analyst to transform data into actionable insights that shape digital services for millions of UK citizens. You will collaborate with product teams to define KPIs, monitor performance and deliver dashboards that drive decisions.

Join a high-impact team delivering scale and impact, with hybrid working, competitive Civil Service pay, and a strong focus on data quality, experimentation, and citizen outcomes.

Qualifications

• Experience measuring the performance and effectiveness of digital products and services.
• Experience working within Agile multidisciplinary teams to define KPIs and performance measures.
• Experience using web analytics tools to analyse user behaviour and service performance.
• Performance measurement: setting meaningful KPIs that align with the goals of a digital product or service.
• Communicating analysis and insight to influence decisions and clearly communicate findings to stakeholders.
• SQL coding experience: writing efficient, cost-effective SQL queries to support analysis and reporting.

Responsibilities

• Lead the collection, analysis and interpretation of performance data, developing meaningful KPIs, creating impactful dashboards and providing actionable insight that helps teams make better decisions.
• Work with Product Managers, Designers, User Researchers and Developers to understand user behaviour and evaluate service performance.
• Design and evaluate experiments, improve data quality and champion analytics best practice across the organisation.
• Influence strategic decisions and help create better outcomes for citizens through data-driven insight.

Skills

Performance metrics

Agile KPIs

Web analytics

KPI alignment

Stakeholder communication

SQL queries

Job description

DWP Digital is seeking a Senior Performance Analyst to transform data into actionable insights that shape digital services for millions of UK citizens. You will collaborate with product teams to define KPIs, monitor performance and deliver dashboards that drive decisions.

Join a high-impact team delivering scale and impact, with hybrid working, competitive Civil Service pay, and a strong focus on data quality, experimentation, and citizen outcomes.