Insights & Analytics Leader: Customer Journeys Optimizer

Lloyds Bank plc; Cardiff; Hybrid; GBP 61,000 - 68,000; Full time

Benefits offered by this job

Pension contribution 15%

Annual bonus

Share schemes

Discounts

30 days holiday

Wellbeing programs

Parental leave

Job summary

Lloyds Banking Group is seeking an Insights and Analytics Manager in a hybrid role based in Cardiff or Manchester. You will turn complex data into actionable insights, shape data foundations, and lead cross-functional teams to improve customer journeys and service costs.

You will build dashboards, connect data from digital journeys, calls, feedback and operations, and collaborate with Platform, Operations, Customer Experience, Data and Insight teams to deliver measurable improvements.

Qualifications

• Must demonstrate strong analytical thinking with ability to translate data into actionable insights.
• Proven problem-solving skills to identify trends and root causes.
• Excellent stakeholder management and ability to influence senior stakeholders.

Responsibilities

• Build and improve cross-channel insight capability with trusted data models.
• Create self-service dashboards and insight products for decision-making.
• Lead and coach colleagues within a collaborative analytics environment.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication

Leadership

Data storytelling

Tools

SQL

Power BI

Data modelling

Job description

Lloyds Banking Group is seeking an Insights and Analytics Manager in a hybrid role based in Cardiff or Manchester. You will turn complex data into actionable insights, shape data foundations, and lead cross-functional teams to improve customer journeys and service costs.

You will build dashboards, connect data from digital journeys, calls, feedback and operations, and collaborate with Platform, Operations, Customer Experience, Data and Insight teams to deliver measurable improvements.