Channel Insights & Analytics Lead

Career Choices Dewis Gyrfa Ltd; Cardiff; Hybrid; GBP 61,000 - 68,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

30 days holiday

Job summary

Career Choices Dewis Gyrfa Ltd is seeking an Insights and Analytics Manager to translate complex data into actionable customer journey improvements.

You will shape data foundations, connect multi-source data, and deliver self-service dashboards that enable senior stakeholders to make evidence-based decisions.

This hybrid role involves collaboration across Channel Insight & Analytics, Platform, Operations and Customer Experience, with opportunities to develop expertise in speech and text analytics.

Qualifications

• Experience combining data from multiple sources to build trusted analytical models.
• Strong analytical and problem-solving skills with ability to identify trends and opportunities for improvement.
• Experience creating dashboards and self-service reporting to support decision-making.

Responsibilities

• Build cross-channel insight capability with trusted data models and reusable analyses.
• Create self-service dashboards and insight products for informed decision-making.
• Translate complex analysis into clear recommendations and business cases for senior stakeholders.

Skills

SQL

Power BI

Data modelling

Stakeholder management

Education

Bachelor's degree in a related field

Tools

Power BI Studio

Job description

Career Choices Dewis Gyrfa Ltd is seeking an Insights and Analytics Manager to translate complex data into actionable customer journey improvements.

You will shape data foundations, connect multi-source data, and deliver self-service dashboards that enable senior stakeholders to make evidence-based decisions.

This hybrid role involves collaboration across Channel Insight & Analytics, Platform, Operations and Customer Experience, with opportunities to develop expertise in speech and text analytics.