Lead, Data & AI-Driven Customer Journeys

Lloyds Bank plc; West of England; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday + bank holidays

Wellbeing initiatives

Parental leave

Job summary

Lloyds Bank plc in Bristol is seeking a Lead Customer Journey Manager to drive end-to-end journeys by leveraging Data, Analytics and AI. You will partner with Product Owners and multidisciplinary teams to translate customer and regulatory needs into scalable data-driven solutions, shaping journey design and data requirements.

The role focuses on migrating data capabilities to the cloud, building trusted data foundations, and delivering measurable improvements in customer outcomes, risk controls

Qualifications

• Significant experience leading end-to-end client or colleague journey transformations using data, analytics and AI.
• Ability to translate customer, regulatory and business needs into data-enabled solutions.
• Strong data ownership, quality standards and lineage understanding.
• Experience shaping product strategy, roadmaps and investment decisions.
• Proven ability to influence across senior stakeholders.
• Excellent communication and continuous improvement mindset.

Responsibilities

• Define and optimise end-to-end client and colleague journeys, identifying where Data, Analytics and AI can improve outcomes.
• Translate business, customer and regulatory requirements into Data, Analytics and AI use cases.
• Define journey, process, data and integration maps for a single view of dependencies.
• Partner with Product, CTO and Operations to ensure scalable, aligned data capabilities.
• Shape data requirements and data products to support journeys, reporting and AI capabilities.
• Embed data stewardship practices across journeys and products.
• Collaborate with engineers, architects and AI specialists to translate needs into solutions.
• Use insights to drive prioritisation and continuous improvement of Data, Analytics and AI.
• Orchestrate cross-functional delivery across business, operations, technology, risk and data teams.

Skills

Customer Journey

Data & AI

Data Stewardship

Data Products

Stakeholder Leadership

Product & Tech Collaboration

Job description

Lloyds Bank plc in Bristol is seeking a Lead Customer Journey Manager to drive end-to-end journeys by leveraging Data, Analytics and AI. You will partner with Product Owners and multidisciplinary teams to translate customer and regulatory needs into scalable data-driven solutions, shaping journey design and data requirements.

The role focuses on migrating data capabilities to the cloud, building trusted data foundations, and delivering measurable improvements in customer outcomes, risk controls