Data Manager: Lead Rectification Analytics & Customer Impact (Hybrid)

Lloyds Banking Group; Hove; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounts on shopping

30 days holiday

Wellbeing & parental leave

Job summary

Lloyds Banking Group is seeking a Data Manager to lead complex rectification projects, analysing data to identify root causes and calculate refunds where needed. The role collaborates across teams to shape solutions and drive customer impact through data-driven decisions.

You will work with SQL/SAS, mentor junior analysts, and help standardise reusable data processes. Hybrid work model and opportunities to influence business outcomes are offered.

Qualifications

• Advanced coding using SQL or SAS.
• Coaching and mentoring others.
• Ability to present complex data to non-technical audiences.

Responsibilities

• Lead data analysis for rectification projects and report progress, risks, and issues.
• Use advanced data techniques to identify and calculate customer impact of rectifications.
• Provide insightful information to guide business decisions.
• Drive process improvement and future approach of customer rectification journey.
• Mentor junior analysts; may manage a small team.

Skills

Advanced SQL/SAS

Coaching/Mentoring

Data storytelling

Data quality

Cross-functional collaboration

Tools

SQL

SAS

Python

BigQuery

Google Cloud

Job description

Lloyds Banking Group is seeking a Data Manager to lead complex rectification projects, analysing data to identify root causes and calculate refunds where needed. The role collaborates across teams to shape solutions and drive customer impact through data-driven decisions.

You will work with SQL/SAS, mentor junior analysts, and help standardise reusable data processes. Hybrid work model and opportunities to influence business outcomes are offered.