Inside Sales Representative - 1249

TN United Kingdom; Ely; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive individual to manage customer relationships and support sales operations. In this hybrid role, you will engage with key customers, streamline purchasing processes, and collaborate with various teams to enhance customer satisfaction. The position offers a dynamic working environment with opportunities for professional growth and development. With a competitive salary and a comprehensive benefits package, this role is perfect for those looking to make an impact in customer service and sales support.

Benefits

In-house training

Free onsite parking

Refreshments

Large canteen

Competitive salary

Pension

Healthcare

25 days holiday plus public holidays

Qualifications

• 2-3 years of experience in a customer-interfacing role.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the main contact for key customers across segments.
• Manage long-term sales agreements and document in CRM.
• Provide after-sales administrative support to key customers.

Skills

Active listening

Problem-solving

Customer service processes

Communication skills

Organizational skills

Project management

Adaptability

Tools

CRM software

Job description

Job Description

The ideal candidate will be expected to manage non-technical opportunities for the local sales region, as well as support the wider customer-facing teams with administrative functions.

Working Hours: Monday to Friday, 09:00 am – 17:30 pm (Hybrid working available)

Requirements

• 2-3 years of experience within a customer-interfacing role
• Active listening and problem-solving skills
• Ideally be a “champion” in all customer service-related processes
• Excellent written and verbal communication skills
• Organizational and project management skills
• Quick learner with the ability to adapt to and implement new procedures
• Proactive and positive approach to problem resolution

Who we are

Thorlabs is a global, industry-leading optical technologies company, specializing in the design and manufacture of innovative photonics products used in manufacturing and research. With 22 facilities across 9 countries, our Ely location is responsible for the Motion Control and Optical Tables product line.

Work Location

This role offers a hybrid working arrangement with some travel, based at our purpose-built facility in Witchford, Ely, near Cambridge, accessible by train and bus from London.

Key Responsibilities

• Serve as the main contact for key customers across segments (scientific, industrial, OEM, channel partners), supporting them with sales-related administrative tasks.
• Collaborate with Customer Development and Tech Sales teams to meet customer needs.
• Develop understanding of customer purchasing requirements and streamline processes (e.g., EDI, punchout catalogs, invoicing).
• Inquire about sales prices for repeat and high-volume orders.
• Manage long-term sales agreements and document in CRM.
• Follow up with OEM customers before contract expiry to generate repeat business.
• Handle system quoting and negotiations related to purchasing processes.
• Qualify new leads and manage opportunities, follow up on large quotes (>£15k).
• Use CRM to manage customer projects and coordinate with other departments.
• Proactively manage customer needs to prevent escalation.
• Coordinate with global offices to fulfill customer requests.
• Provide value-added after-sales administrative support to key customers.

Benefits

Thorlabs offers in-house training, free onsite parking, refreshments, and a large canteen. Our benefits include a competitive salary, pension, healthcare, 25 days holiday plus public holidays, and more.

Application Process

This is a rolling campaign; early applications are encouraged. We welcome applicants over 18 years old. Please submit your application via the 'Apply for this job' button or send your CV, cover letter, and salary expectations to our HR department at the provided address or email.

Note: This role currently does not meet UK visa criteria for sponsorship, and internal applicants should inform their line managers.