Inside Sales Representative

VIAVI Solutions; Newbury; On-site; GBP 28,000 - 42,000; Full time

Job summary

VIAVI Solutions in the United Kingdom is seeking an Internal Sales Representative to support the Field Sales team, build relationships with potential customers, and promote Viavi’s communications, avionics and GPS solutions.

You will draft quotes and proposals, maintain CRM records, and stay informed about industry trends while developing your product knowledge and sales skills in a collaborative, customer-focused environment.

Qualifications

• Experience in a customer-facing role.
• Strong communication and rapport-building skills.
• Excellent written and verbal presentation skills.
• Able to work independently and with a team.
• Strong organizational and detail-oriented abilities.
• Familiarity with MS Office and CRM software.
• Interest in avionics, electronics, GPS systems or technology.

Responsibilities

• Manage and nurture customer relationships to identify upsell opportunities.
• Collaborate with field sales to support administrative tasks.
• Prepare and deliver accurate quotes, proposals, and contracts.
• Maintain CRM with customer and sales activity records.
• Stay informed about industry trends and Viavi’s roadmap.
• Participate in ongoing sales training.

Skills

Customer facing

Communication

Presentation skills

Independent worker

Team collaboration

Attention to detail

Tools

CRM software

MS Office

Job description

Summary

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.

We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities

As an Internal Sales Representative at Viavi Solutions Inc., you will be responsible for providing coordinated support to our Field Sales team. You’ll actively engaging with potential customers, identifying their needs, and showcase Viavi’s innovative solutions. This role is crucial in ensuring a seamless customer experience from initial contact to successful closure.

What you’ll do

• Manage and nurture customer relationships to identify, upsell, and cross-sell opportunities for Viavi products and services.
• Collaborate closely with the field sales teams to support on administrative tasks
• Prepare and deliver accurate quotes, proposals, and contracts to customers.
• Maintain comprehensive and up-to-date customer and sales activity records in the CRM system.
• Stay informed about industry trends, competitive landscape, and Viavi’s product roadmap.
• Participate in ongoing sales training and development programs.

Pre-Requisites / Skills / Experience Requirements

What you bring

• Some experience in a customer facing role (retail, call centre, marketing etc)
• People orientated with good communication skills and ability to build rapport quickly
• Good presentation skills (both written and verbal).
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.
• Experience of MS packages and/or CRM system
• Interest in Avionics, Electronics, GPS systems or how technology works

VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.