Inside Sales Representative

Viavi Solutions UK Limited; Newbury; On-site; GBP 26,000 - 38,000; Full time

Job summary

VIAVI Solutions Inc. is seeking an Internal Sales Representative to support the Field Sales team by engaging with potential customers, understanding their needs, and presenting Viavi solutions.

You will help manage the sales cycle from initial contact to closure, and contribute to a high-quality customer experience. The role requires customer-facing experience and strong communication, presentation, and organizational skills.

Qualifications

• Some experience in a customer-facing role (retail, call centre, marketing, etc).
• Good presentation skills (written and verbal).
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.
• Experience of MS packages and/or CRM system
• Interest in Avionics, Electronics, GPS systems or how technology works

Responsibilities

• Manage and nurture customer relationships to identify, upsell, and cross-sell opportunities for Viavi products and services.
• Collaborate closely with the field sales teams to support on administrative tasks.
• Prepare and deliver accurate quotes, proposals, and contracts to customers.
• Maintain comprehensive and up-to-date customer and sales activity records in the CRM system.
• Stay informed about industry trends, competitive landscape, and Viavi's product roadmap.
• Participate in ongoing sales training and development programs.

Skills

Customer-facing experience

Communication skills

Presentation skills

Independent and collaborative

Organizational skills

Attention to detail

MS Office / CRM experience

Interest in avionics/electronics/GPS

Tools

CRM software

MS Office

Job description

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

Duties & Responsibilities

As an Internal Sales Representative at Viavi Solutions Inc., you will be responsible for providing coordinated support to our Field Sales team. You'll actively engage with potential customers, identifying their needs, and showcase Viavi's innovative solutions. This role is crucial in ensuring a seamless customer experience from initial contact to successful closure.

What you'll do

• Manage and nurture customer relationships to identify, upsell, and cross-sell opportunities for Viavi products and services.
• Collaborate closely with the field sales teams to support on administrative tasks
• Prepare and deliver accurate quotes, proposals, and contracts to customers.
• Maintain comprehensive and up-to-date customer and sales activity records in the CRM system.
• Stay informed about industry trends, competitive landscape, and Viavi's product roadmap.
• Participate in ongoing sales training and development programs.

Pre-Requisites / Skills / Experience Requirements

What you bring:

• Some experience in a customer facing role (retail, call centre, marketing etc)
• People orientated with good communication skills and ability to build rapport quickly
• Good presentation skills (both written and verbal).
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and attention to detail.
• Experience of MS packages and/or CRM system
• Interest in Avionics, Electronics, GPS systems or how technology works

VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

VIAVI empowers Service Providers and IT organizations to manage the network lifecycle for complex 5G and Fiber networks with intuitive instruments, systems and technologies; and our expertise in light management and optical coatings help protect the world's bank notes from counterfeiters, enhance the colors you see, and enable advanced technology such as 3D sensing. We are a team of thought leaders who have the freedom to support and innovate and look for new effective and efficient solutions for our customers.