Sales Support Associate London

EOS IT Solutions; Greater London; Presencial; GBP 32 000 - 52 000; Tempo integral

Resumo da oferta

EOS IT Solutions seeks a Sales Support Associate to drive client engagement and sales support. You will liaise with Account Managers and Sales Directors, manage CRM records, and help forecast pipelines while presenting compelling AV solutions to customers.

The role emphasizes proactive outreach, product knowledge, and close collaboration with the sales and technical teams to meet aggressive targets and deliver excellent service.

Qualificações

• 3+ years experience in inside sales or related field.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software, preferably Salesforce or Jira.
• Proven track record of meeting/exceeding sales targets.
• Technical aptitude and ability to learn technology products quickly.
• Self-motivated and results-driven with a passion for sales.

Responsabilidades

• Proactively contact potential clients via phone, email and online channels to uncover sales opportunities.
• Provide commercial support for customers, Account Managers and Sales Directors; assist in Salesforce management and forecasting.
• Develop deep understanding of AV products and services; communicate features and benefits to customers.
• Qualify leads and assess suitability for opportunities.
• Conduct virtual sales presentations and demonstrations addressing client inquiries.
• Drive closure of sales orders and achieve targets; follow up on leads timely.
• Maintain accurate CRM records of customer interactions and sales activities.
• Coordinate with external sales team and technical experts to resolve customer needs.
• Generate sales reports and analyse data to improve strategies and conversion rates.
• Deliver exceptional customer service and address inquiries promptly.

Conhecimentos

Inside sales

Communication

CRM familiarity

Sales targets

Technical aptitude

Self-motivated

Ferramentas

Salesforce

Jira

Descrição da oferta de emprego

Who We Are:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

Who We Are:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Overview:

We are seeking an enthusiastic Sales Support Associate with a genuine passion for technology to join our team. The ideal candidate will play a pivotal role in fostering client relationships, offering cutting-edge technology solutions, and boosting sales through effective communication and comprehensive product knowledge.

Responsibilities:

• Client Engagement: Proactively initiate contact with potential clients through phone, email, and online channels to uncover sales opportunities and establish meaningful connections.
• Sales Support: Dedicate attention to accounts, offering commercial support for customers, Account Managers, and Sales Directors. Assist in Salesforce management and collaborate on sales forecasting with Sales Managers.
• Product Expertise: Cultivate a deep understanding of our AV products and services. Communicate product features, benefits, and technical specifications convincingly to prospective customers.
• Lead Qualification: Evaluate and qualify leads from various sources, assessing their level of interest and potential as viable sales opportunities.
• Sales Presentations: Conduct compelling virtual sales presentations and demonstrations, showcasing our AV solutions and addressing client inquiries with finesse.
• Closing Sales: Drive the closure of sales orders, working diligently to achieve sales targets. Follow up on leads and sales opportunities in a timely manner.
• CRM Mastery: Leverage Customer Relationship Management (CRM) software to uphold accurate records of customer interactions, manage leads, and monitor sales activities.
• Collaboration: Coordinate seamlessly with the external sales team and technical experts to ensure prompt resolution of customer needs and queries.
• Sales Reporting: Generate insightful sales reports, analyse sales data, and offer valuable insights to enhance sales strategies and conversion rates.
• Customer Satisfaction: Uphold a commitment to exceptional customer service by promptly and professionally addressing client inquiries and concerns.

Qualifications:

• Minimum of 3 years of experience in inside sales or a related field. Previous experience in a technology sales is advantageous.
• Exceptional communication and interpersonal skills, with the ability to articulate technical information clearly and persuasively.
• Familiarity with CRM software (e.g., Salesforce, Jira) is preferred.
• Proven track record of meeting and exceeding sales targets.
• Technical aptitude and the ability to quickly learn and understand technology products and solutions.
• Self-motivated and results-driven with a passion for sales and customer service.