Inside Sales & Projects Specialist

The Keystone Group; Coton Park; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Contributory Pension

Life Assurance

Healthcare Cashback Plan

Enhanced Family Friendly policies

Cycle to Work Scheme

Employee Discount Scheme

Employee Recognition awards

Employee Assistance Programme

Job summary

Keystone Lintels, part of the Keystone Group, seeks an enthusiastic Internal Sales Advisor to support the External Sales Team. You will manage customer enquiries, chase leads, and maintain CRM records while coordinating appointments and tracking live projects.

The role requires strong administrative skills, excellent communication, and a customer-focused approach in a fast-paced environment. A clear path for development and a comprehensive benefits package accompanies this opportunity.

Qualifications

• Experience in sales support or administrative role.
• Excellent communication skills.
• Strong attention to detail.
• Problem-solving mindset.
• Able to work independently and in a collaborative team.

Responsibilities

• Provide proactive administrative and sales support to the External Sales Team.
• Manage customer enquiries professionally via telephone, email and face-to-face communication.
• Chase sales leads, quotations and live projects to obtain project information, monitor progress and maximise conversion opportunities.
• Maintain accurate CRM records, including customer interactions, project updates, sales activity and follow-up actions.
• Liaise closely with External Sales Representatives to coordinate appointments, customer visits and ongoing sales activity.
• Monitor outstanding quotations and provide forward planning information on project pipelines and expected order dates.
• Identify and research new business opportunities, including lapsed customers and other lead generation sources.
• Provide effective customer support and respond to enquiries with enhanced product knowledge.
• Prepare sales reports, customer review information and provide feedback on lost sales opportunities to support business performance.

Skills

Customer service

Relationship management

Organisation

Communication skills

Proactive work approach

Education

GCSE English and Maths

Tools

CRM systems

Microsoft Office

Job description

Keystone Lintels, part of the Keystone Group, seeks an enthusiastic Internal Sales Advisor to support the External Sales Team. You will manage customer enquiries, chase leads, and maintain CRM records while coordinating appointments and tracking live projects.

The role requires strong administrative skills, excellent communication, and a customer-focused approach in a fast-paced environment. A clear path for development and a comprehensive benefits package accompanies this opportunity.