Internal Sales Advisor

The Keystone Group; Coton Park; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Contributory Pension

Life Assurance

Healthcare Cashback Plan

Enhanced Family Friendly policies

Cycle to Work Scheme

Employee Discount Scheme

Employee Recognition awards

Employee Assistance Programme

Job summary

Keystone Lintels, part of the Keystone Group, seeks an enthusiastic Internal Sales Advisor to support the External Sales Team. You will manage customer enquiries, chase leads, and maintain CRM records while coordinating appointments and tracking live projects.

The role requires strong administrative skills, excellent communication, and a customer-focused approach in a fast-paced environment. A clear path for development and a comprehensive benefits package accompanies this opportunity.

Qualifications

• Experience in sales support or administrative role.
• Excellent communication skills.
• Strong attention to detail.
• Problem-solving mindset.
• Able to work independently and in a collaborative team.

Responsibilities

• Provide proactive administrative and sales support to the External Sales Team.
• Manage customer enquiries professionally via telephone, email and face-to-face communication.
• Chase sales leads, quotations and live projects to obtain project information, monitor progress and maximise conversion opportunities.
• Maintain accurate CRM records, including customer interactions, project updates, sales activity and follow-up actions.
• Liaise closely with External Sales Representatives to coordinate appointments, customer visits and ongoing sales activity.
• Monitor outstanding quotations and provide forward planning information on project pipelines and expected order dates.
• Identify and research new business opportunities, including lapsed customers and other lead generation sources.
• Provide effective customer support and respond to enquiries with enhanced product knowledge.
• Prepare sales reports, customer review information and provide feedback on lost sales opportunities to support business performance.

Skills

Customer service

Relationship management

Organisation

Communication skills

Proactive work approach

Education

GCSE English and Maths

Tools

CRM systems

Microsoft Office

Job description

About the Role

We are seeking an enthusiastic Internal Sales Advisor to join the Keystone Lintels team, where you will provide proactive administrative and sales support to the External Sales Team. Working closely with customers and internal stakeholders, you’ll play a key role in managing customer enquiries, sales leads, quotations and live projects, while maintaining accurate CRM records, coordinating appointments and tracking project progress. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills and experience in fast-paced sales support.

What you’ll be doing

• Provide proactive administrative and sales support to the External Sales Team.
• Manage customer enquiries professionally via telephone, email and face-to-face communication.
• Chase sales leads, quotations and live projects to obtain project information, monitor progress and maximise conversion opportunities.
• Maintain accurate CRM records, including customer interactions, project updates, sales activity and follow-up actions.
• Liaise closely with External Sales Representatives to coordinate appointments, customer visits and ongoing sales activity.
• Monitor outstanding quotations and provide forward planning information on project pipelines and expected order dates.
• Identify and research new business opportunities, including lapsed customers and other lead generation sources.
• Provide effective customer support and respond to enquiries with enhanced product knowledge.
• Prepare sales reports, customer review information and provide feedback on lost sales opportunities to support business performance.

What you’ll need to succeed

Success in this role comes from being organised, proactive and customer focused. You’ll have previous experience in a sales support or administrative role, along with excellent communication skills. You’ll also have strong attention to detail, a problem-solving approach and the ability to work effectively both independently and as part of a collaborative team.

You will also demonstrate:

• Excellent customer service and relationship management skills, with the ability to build trust and maintain positive relationships with customers and colleagues.
• The ability to prioritise tasks and manage competing deadlines effectively.

What we’re looking for

• Experience using CRM systems and Microsoft Office applications.
• GCSE or equivalent qualifications in English and Maths.
• Administrative qualifications are advantageous.

What We Offer

• Opportunities for professional development and career progression.
• A supportive, values-driven and inclusive working environment.
• Competitive salary and benefits package.
• 33 days annual leave, increasing with service.
• Contributory Pension.
• Life Assurance.
• Healthcare Cashback Plan.
• Enhanced Family Friendly policies.
• Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.

Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service. Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs. Production facilities in Derbyshire, England and Cookstown, Northern Ireland enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.