Customer & Sales Support Lead - Team Coach

Keystone Group

Swadlincote

On-site

GBP 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

33 days annual leave

Contributory Pension

Healthcare Cashback Plan

Cycle to Work Scheme

Employee Discount Scheme

Job summary

Keystone Lintels is seeking an experienced Customer & Sales Support Team Leader to join the team in Swadlincote. You will support the Customer & Sales Support Manager in leading and developing the Customer Support and Sales Support teams to ensure efficient project pipeline management and high standards of customer service.

In this fast-paced environment you will coach, onboard and develop staff, manage leads and quotations, coordinate with internal departments, and drive improvements across the

Qualifications

Experience leading customer service or sales support teams in a fast-paced environment.
Strong coaching and onboarding skills with a focus on performance development.
Proven ability to manage leads, quotations and customer data in business systems.

Responsibilities

Lead and develop the Customer Support and Sales Support teams.
Coach and onboard team members, ensuring high performance.
Ensure accurate management of leads, quotations, and customer information in systems.
Champion a customer-first approach and timely, professional enquiry handling.
Coordinate communication between internal departments and external sales teams.

Skills

Leadership

CRM systems

Excel

Team supervision

Customer service

Tools

Microsoft Office

Job description

In this fast-paced environment you will coach, onboard and develop staff, manage leads and quotations, coordinate with internal departments, and drive improvements across the

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