Customer and Sales Support Team Leader

The Keystone Group; Coton Park; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare Cashback Plan

Enhanced Family Friendly policies

Cycle to Work Scheme

Employee Discount Scheme

Life Assurance

Contributory Pension

Employee Assistance Programme

Job summary

Keystone Lintels, part of the Keystone Group, is seeking a Customer & Sales Support Team Leader to guide and develop the Customer Support and Sales Support teams. You’ll lead onboarding, coaching and performance development, ensuring accurate management of leads and quotations in internal systems and promoting a customer-first approach.

Ideal candidates will have leadership experience in a fast-paced sales support or customer service environment, excellent communication, and a proactive mindset

Qualifications

• Experience leading teams in a fast-paced customer service or sales support environment.
• Proven ability to coach, onboard and develop staff.
• Strong organisational and communication skills with attention to detail.

Responsibilities

• Lead, coach and develop the Customer Support and Sales Support teams.
• Oversee onboarding and ongoing performance development.
• Manage leads, quotations and customer information in CRM and ERP systems.
• Champion a customer-first approach and prompt, professional enquiries handling.
• Coordinate with internal departments and external sales teams for reporting and performance updates.
• Provide operational support in the absence of the manager.

Skills

Leadership

CRM systems

Excel

Customer service

Team supervision

Communication

Job description

About the Role

We are seeking an experienced Customer & Sales Support Team Leader to join the Keystone Lintels team, where you will support the Customer & Sales Support Manager in leading and developing the Customer Support and Sales Support teams. Working closely with internal teams, you’ll play a key role in ensuring efficient project pipeline management, quotation processing and high standards of customer service. This is an excellent opportunity for an individual with strong leadership skills and experience within a fast-paced sales support or customer service environment.

What you’ll be doing

• Support the Customer & Sales Support Manager in the day-to-day leadership, development and performance of the Customer Support and Sales Support teams.
• Lead, coach and support team members through effective onboarding, training and ongoing performance development.
• Ensure accurate management of leads, quotations and customer information within business systems to support efficient sales operations.
• Champion a customer-first approach by ensuring enquiries are handled promptly, professionally and effectively.
• Coordinate communication between internal departments and external sales teams, while supporting customer reporting, administration and departmental performance updates.
• Provide operational support across team functions, including overseeing daily activities and team performance in the absence of the manager.
• Support the delivery of departmental objectives, ensuring alignment with wider regional and company goals.

What you’ll need to succeed

Success in this role comes from combining strong leadership skills with a customer-focused approach and a passion for developing high-performing teams. You’ll be someone who enjoys coaching and supporting others, building strong relationships and driving continuous improvement across customer and sales support functions. With the ability to solve problems, make effective decisions and deliver high-quality results in a fast-paced environment, you’ll be ready to take the next step in your leadership career and make a positive impact within a supportive team.

You will also demonstrate:

• Strong organisational skills with excellent attention to detail.
• Excellent communication skills.
• Excellent customer service and relationship management skills, with the ability to build trust and maintain positive relationships with customers and colleagues.
• A proactive approach, with the ability to manage your workload and work effectively.

What we’re looking for

• Experience using CRM systems and Microsoft Office applications, with strong proficiency in Excel.
• Previous experience in a team leader or supervisory role within customer service, sales support or a similar environment.

What We Offer

• Opportunities for professional development and career progression.
• A supportive, values-driven and inclusive working environment.
• Competitive salary and benefits package.
• 33 days annual leave, increasing with service.
• Contributory Pension.
• Life Assurance.
• Healthcare Cashback Plan.
• Enhanced Family Friendly policies.
• Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.

A Bit About Us

For more than three decades, the Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America. Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.

Keystone Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service. Keystone Lintels has dedicated technical teams that provide customers with solutions for their complex project needs.Production facilities in Derbyshire, England and Cookstown, Northern Ireland enable Keystone Lintels to provide a fast and efficient service to its extensive network of merchant partners across the UK and Ireland.