Inside Sales & Key Account Coordinator

Grant Instruments; Royston; On-site; GBP 28,000 - 38,000; Full time

Job summary

Grant Instruments Royston seeks an Internal Sales Coordinator to join our commercial team. This pivotal, customer-facing role links Grant Instruments with existing customers and new prospects, driving revenue, nurturing relationships, and ensuring enquiries are handled with speed and accuracy.

You will combine proactive outreach with hands-on account management and order processing, owning a portfolio of accounts and acting as the primary contact to understand needs and secure orders.

Qualifications

• Experience in outbound sales activities via phone and email.
• Ability to identify cross-sell and upsell opportunities.
• Strong focus on accuracy and customer service in order processing.

Responsibilities

• Conduct outbound calls and emails to existing and prospective customers to generate and develop sales opportunities.
• Identify cross-sell and upsell opportunities within the existing customer base.
• Support wider sales and marketing campaigns with targeted follow-up activity.
• Own and manage a portfolio of key accounts, building strong, lasting relationships.
• Act as the primary point of contact for allocated accounts, understanding their needs and ensuring satisfaction and retention.

Skills

Outbound calls

Email communication

Account management

Relationship building

Order processing

Job description

Grant Instruments Royston seeks an Internal Sales Coordinator to join our commercial team. This pivotal, customer-facing role links Grant Instruments with existing customers and new prospects, driving revenue, nurturing relationships, and ensuring enquiries are handled with speed and accuracy.

You will combine proactive outreach with hands-on account management and order processing, owning a portfolio of accounts and acting as the primary contact to understand needs and secure orders.