Internal Sales Coordinator

Grant Instruments; Royston; On-site; GBP 28,000 - 38,000; Full time

Job summary

Grant Instruments Royston seeks an Internal Sales Coordinator to join our commercial team. This pivotal, customer-facing role links Grant Instruments with existing customers and new prospects, driving revenue, nurturing relationships, and ensuring enquiries are handled with speed and accuracy.

You will combine proactive outreach with hands-on account management and order processing, owning a portfolio of accounts and acting as the primary contact to understand needs and secure orders.

Qualifications

• Experience in outbound sales activities via phone and email.
• Ability to identify cross-sell and upsell opportunities.
• Strong focus on accuracy and customer service in order processing.

Responsibilities

• Conduct outbound calls and emails to existing and prospective customers to generate and develop sales opportunities.
• Identify cross-sell and upsell opportunities within the existing customer base.
• Support wider sales and marketing campaigns with targeted follow-up activity.
• Own and manage a portfolio of key accounts, building strong, lasting relationships.
• Act as the primary point of contact for allocated accounts, understanding their needs and ensuring satisfaction and retention.

Skills

Outbound calls

Email communication

Account management

Relationship building

Order processing

Job description

Grant Instruments designs and manufactures precision laboratory equipment for the life sciences sector, with manufacturing operations in the UK and Latvia. Our instruments support scientists and researchers across the globe, and our commercial team is the engine that connects that engineering excellence to the customers who rely on it every day.

The Role

This is a pivotal, customer-facing role at the heart of our commercial operation. As Internal Sales Coordinator, you will be the vital link between Grant Instruments and both our existing customer base and new prospects - driving revenue, nurturing key relationships, and ensuring every customer enquiry is handled with speed, accuracy and care. You will combine proactive outreach with hands-on account management and order processing, making you central to how customers experience our business day to day.

This role suits someone who thrives on variety, enjoys building relationships over the phone and email, and takes pride in getting the details right - from the first enquiry through to a confirmed order.

Key Responsibilities

• Conduct outbound calls and emails to existing and prospective customers to generate and develop sales opportunities
• Identify cross-sell and upsell opportunities within the existing customer base
• Support wider sales and marketing campaigns with targeted follow-up activity

Key Account Management

• Own and manage a portfolio of key accounts, building strong, lasting relationships
• Act as the primary point of contact for allocated accounts, understanding their needs and ensuring high levels of satisfaction and retention
• Proactively monitor account activity and identify opportunities for growth