Inside Sales Digital Account Manager

Lyreco UK and Ireland; Telford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Commission scheme

Pension

Life assurance

Annual leave 23 days

Onsite parking

Canteen

Employee discount

EAP

Wellness program

Job summary

Lyreco UK and Ireland is seeking a proactive Inside Sales Digital Account Manager to join our office-based team in Telford. You will build strong business relationships, conduct regular reviews with customers and drive new business opportunities.

The role requires telephone-based sales experience, a hunger to exceed targets, and the ability to work well with colleagues in a fast-paced environment. Lyreco offers a competitive commission scheme, pension, health initiatives, and career development.

Qualifications

• Previous experience in a telephone-based environment.
• Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
• Target driven, self-motivated and hungry to exceed KPIs and to earn commission.
• Ability to work well with others as part of a team as well as independently.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Adaptable and empathetic communicator, able to assess customer needs effectively.
• Strong active listening skills with ability to overcome objections and remain positive.
• Reliable and determined in attitude, assesses own performance and strives to exceed.
• Be humble, hungry and display emotional intelligence.

Responsibilities

• Manage and develop a customer base to exceed targets.
• Provide bespoke solutions and support customers to deliver the best experience.
• Accelerate account spend and identify opportunities to add products.
• Apply knowledge of Lyreco's workplace solutions and promotions to add value.
• Ensure regular contact with customers and continued spend within your area.
• Capture customers' complete spend of workplace solutions using reports and promotions.
• Take and resolve queries within agreed timescales.
• Liaise with Inside Sales Team Leader on account issues.
• Maintain accurate CRM account records at all times.

Skills

Telephone experience

Sales-driven

Team player

Excellent communicator

Adaptable & empathetic

Active listening

Reliability

Emotional intelligence

Humble & hungry

Job description

Salary: £26,227k per annum

Working hours: Monday to Friday 9am - 5.30pm

Office Based role.Are you a proactive and customer-oriented individual looking for an exciting opportunity to kickstart your career in sales? Join our vibrant team at Lyreco as a

Location: Telford- TF2 7NB

Salary: £26,227k per annum

Working hours: Monday to Friday 9am - 5.30pm

Office Based role.Are you a proactive and customer-oriented individual looking for an exciting opportunity to kickstart your career in sales? Join our vibrant team at Lyreco as a Inside Sales Digital Account Manager and take charge of building strong business relationships while driving new business sales.

As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction.

Inside Sales Digital Account Manager - Responsibilities

• Effectively manage and develop a customer base in order to exceed set targets.
• Providing customers with bespoke solutions and supporting them to deliver the best customer experience.
• Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.
• Actively apply knowledge of Lyreco's workplace solution propositions, including structure and service offerings and product promotions to add value to the customers experience.
• Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us whilst within our area of responsibility.
• Ensuring wherever possible we are capturing the customers complete spend of workplace solutions and workplace products, using all the reports, promotions, and information available to us to achieve that aim.
• To take and resolve any queries arising within agreed timescales.
• To liaise with the Inside Sales Team Leader on pertinent account issues.
• To be responsible for the accurate maintenance of the account record in CRM at all times.

Requirements For a Inside Sales Digital Account Manager

• Previous experience in a telephone-based environment.
• Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Ability to work well with others as part of a team as well as independently.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Adaptable and empathetic communicator, able to assess customer needs effectively and gain peoples 'buy in'.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Reliable and determined in attitude, assesses own performance and strives to exceed.
• Be humble, hungry and display emotional intelligence.

Why Lyreco

Lyreco is more than just a workplace; it's a place where you can grow and thrive. We believe in nurturing a culture that values its people and encourages everyone to achieve their full potential. By joining Lyreco, you'll be part of an energetic and fun environment that offers numerous opportunities for career advancement. We offer:

• Clear career pathways and outstanding development programs to support your growth.
• An excellent commission scheme to reward your sales achievements.
• Company Pension to secure your future.
• Life assurance for added peace of mind.
• 23 days of annual leave, increasing with tenure, plus Bank Holidays.
• Free onsite parking for your convenience.
• On-site canteen providing free meal choices
• Employee discount scheme to enjoy various perks.
• Employee Assistance Programme (EAP) for well-being support when needed.
• Health and wellness initiatives to promote a healthy work-life balance.

Developing your skills is our absolute passion. Our in-depth training programme will provide you with all the training, support, and skills you need before you speak with your first customer. We offer continuous support and training throughout your career and offer progression opportunities to constantly develop your skillset and knowledge.

At Lyreco, we embrace diversity and inclusion across all aspects of our organization, valuing our staff, customers, suppliers, and the local community. We prioritize the well-being of our employees and are committed to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

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