Inside Sales Digital Account Manager

Lyreco Switzerland AG; Telford; On-site; GBP 23,604 - 28,849; Full time

Benefits offered by this job

Company Pension

Life assurance

23 days annual leave

Free onsite parking

On-site canteen

Employee discount

EAP

Health and wellness initiatives

Job summary

Lyreco Switzerland AG is seeking an Inside Sales Digital Account Manager for an office-based role in Telford. You will engage daily with customers, conduct business reviews, and drive new business sales while building strong relationships. The role emphasizes proactive customer service and value creation.

The position offers an onboarding training program, performance-based commission, and development opportunities within a dynamic Lyreco sales environment.

Qualifications

• Previous experience in a telephone-based environment.
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Responsibilities

• Manage and develop a customer base to exceed targets.
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Skills

Telephone-based experience

Sales mindset

KPI driven

Team collaboration

Excellent communication

Active listening

Emotional intelligence

Job description

Inside Sales Digital Account Manager

Location: Telford- TF2 7NB

Salary: £26,227k per annum

Working hours: Monday to Friday 9am – 5.30pm

Office Based role.

Are you a proactive and customer-oriented individual looking for an exciting opportunity to kickstart your career in sales? Join our vibrant team at Lyreco as a Inside Sales Digital Account Manager and take charge of building strong business relationships while driving new business sales. As an integral part of our team, you'll be working in a dynamic office-based environment, engaging with customers daily to conduct business reviews and create value at every interaction.

Inside Sales Digital Account Manager - responsibilities:

• Effectively manage and develop a customer base in order to exceed set targets.
• Providing customers with bespoke solutions and supporting them to deliver the best customer experience.
• Accelerating account spend and looking for opportunities to add products to customers purchasing behaviour.
• Actively apply knowledge of Lyreco’s workplace solution propositions, including structure and service offerings and product promotions to add value to the customers experience.
• Ensuring all customers within your section of the client database receive regular contact in line with business expectation and that the customer continue to spend with us whilst within our area of responsibility.
• Ensuring wherever possible we are capturing the customers complete spend of workplace solutions and workplace products, using all the reports, promotions, and information available to us to achieve that aim.
• To take and resolve any queries arising within agreed timescales.
• To liaise with the Inside Sales Team Leader on pertinent account issues.
• To be responsible for the accurate maintenance of the account record in CRM at all times.

Requirements for a Inside Sales Digital Account Manager:

• Previous experience in a telephone-based environment.
• Enthusiastic about sales and able to maintain high standards and a positive attitude throughout the day.
• Target driven, self-motivated and hungry to exceed your KPI’s and to earn commission.
• Ability to work well with others as part of a team as well as independently.
• Excellent communicator who builds successful business relationships with customers and colleagues.
• Adaptable and empathetic communicator, able to assess customer needs effectively and gain peoples ‘buy in’.
• Strong active listening skills with a strong ability to overcome objections and remain positive throughout customer interactions.
• Reliable and determined in attitude, assesses own performance and strives to exceed.
• Be humble, hungry and display emotional intelligence.

Why Lyreco:

Lyreco is more than just a workplace; it's a place where you can grow and thrive. We believe in nurturing a culture that values its people and encourages everyone to achieve their full potential. By joining Lyreco, you'll be part of an energetic and fun environment that offers numerous opportunities for career advancement.

We offer:

• Clear career pathways and outstanding development programs to support your growth.
• An excellent commission scheme to reward your sales achievements.
• Company Pension to secure your future.
• Life assurance for added peace of mind.
• 23 days of annual leave, increasing with tenure, plus Bank Holidays.
• Free onsite parking for your convenience.
• On-site canteen providing free meal choices Employee discount scheme to enjoy various perks.
• Employee Assistance Programme (EAP) for well-being support when needed.
• Health and wellness initiatives to promote a healthy work-life balance.
• Developing your skills is our absolute passion.
• Our in-depth training programme will provide you with all the training, support, and skills you need before you speak with your first customer.
• We offer continuous support and training throughout your career and offer progression opportunities to constantly develop your skillset and knowledge.

At Lyreco, we embrace diversity and inclusion across all aspects of our organization, valuing our staff, customers, suppliers, and the local community.

We prioritize the well‑being of our employees and are committed to the sustainability of our environment.

Take the next step in your career and be part of our dynamic team.

Lyreco prides itself on being an inclusive employer.

We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

#INDHPUK

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.