Collaborative Remote Account Manager

Lyreco Group; Telford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Monthly commission

31 days holiday, inclusive of bank hol

Work from home after probation (2 days

Pension & Life Assurance Scheme

Cycle to Work Scheme

Retail vouchers and eye care vouchers

Community volunteering days

Grow Our Own Talent Programme

Referral Scheme

Long Service Awards

Career break after 3 yrs

Sports & Social Club

All Work to Company Values: Passion, 1

Job summary

Lyreco is seeking an Inside Sales Collaborative Account Manager at its Head Office in Telford. The role focuses on growing a defined customer territory, converting prospects to sales and delivering exceptional service to maximise account value.

The position is office-based with Mon–Fri hours, offering monthly commission and a hybrid work option after probation. A strong track record in sales or account management is essential.

Qualifications

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A proactive and self-motivated approach.

Responsibilities

• Convert prospects into sales, contributing to growth and customer retention.
• Build strong working relationships with our Business Development Managers and Business Development Executives to maximise retention and growth.
• Contact customers through proactive telephone calls, email and Microsoft Teams, to develop and grow customer accounts.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Work towards individual sales targets and key performance indicators while contributing to team success.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.

Skills

Telephone-based sales

Account management

Communication skills

Target-driven

Organisational skills

Proactive/self-motivated

Job description

Inside Sales Collaborative Account Manager

Responsible for increasing sales and profitability within a defined territory of customers, to include winning new customers.

Location

Donnington- Telford -TF2 7NB

Salary

£26,227.50K per annum

Hours

Mon- Fri- 9am-5.30pm (office based)

Contract

Full time permanent

Package

Monthly commission

Ready to create something great?

At Lyreco, we're about empowering people to create great – and we're looking for a Collaborative Account Manager to join our Inside Sales team here at Head Office in Telford. This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success. As a Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience.

What you'll be doing

You'll have the opportunity to convert prospects into sales, directly contributing to business growth and customer retention.

• Building strong working relationships with our Business Development Managers and Business Development Executives. To maximise retention and growth.
• Contacting customers through proactive telephone calls, email and Microsoft Teams, to develop and grow customer accounts.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Work towards individual sales targets and key performance indicators while contributing to team success.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.

What we're looking for

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A proactive and self-motivated approach.

What you'll get

• Monthly commission
• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service
• Sports & Social Club – access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

No agencies please.

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