Senior Service Engineer

YDU JC Air Cond & Ref Inc.- Dubai; East Hagbourne; Sur place; GBP 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Generous callout payments – best invar

Company vehicle

Tools, uniform, PPE

25 days holiday + bank holidays

Pension matched 7%

Ongoing training and development

Recognition programmes

Staff referral bonus – up to £2,000

Professional development

Résumé du poste

Johnson Controls seeks a Service Engineer - Security to install, commission and service advanced security systems at client sites. You will diagnose faults, perform preventive maintenance, and ensure timely reporting and documentation.

You will work with CCTV/Access control hardware and networked IT systems, supporting a range of projects and coordinating with vendors. A shift pattern and occasional out-of-hours work are part of the role.

Qualifications

• Detailed technical experience with installing, maintaining and commissioning C-Cure 9000.
• Experience installing, maintaining and commissioning CCTV systems and servers (preferably Avigilon).
• Experience with Honeywell Galaxy intruder equipment and related security systems.

Responsabilités

• Provide technical security engineering on client sites and diagnose faults against SLAs.
• Undertake preventive maintenance and provide evidence of timescales.
• Oversee third party contractors and ensure documentation and reports are completed.

Connaissances

C-Cure 9000

CCTV systems

Avigilon

Honeywell Galaxy

Network IT systems

PPM scheduling

Outils

Avigilon

Honeywell Galaxy

C-Cure 9000

Description du poste

Service Engineer - Security

Why join our team? We are at the forefront of cutting-edge security innovation, we specialise in the design, installation, and support of advanced surveillance and integrated site protection systems. Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high-profile environments. We don’t just install technology—we engineer peace of mind. By combining our proprietary systems with best-of-breed technologies and meticulous project management, we deliver fully integrated, turn-key solutions tailored to each unique site. Our team conducts comprehensive threat and vulnerability assessments to ensure every solution is both precise and future-proof. What sets us apart is our deep expertise in high-end surveillance and bespoke installation techniques. This makes us a trusted partner in some of the most sensitive and demanding environments. If you're passionate about innovation, precision, and making a real impact in the world of security, you'll thrive here. We have created the perfect platform for you to progress your career with Johnson Controls, with a range of opportunities available.

Benefits

• Competitive salary
• Generous callout payments – best in the industry!
• Company vehicle, tools, uniform, PPE – everything you need to succeed
• 25 days holiday + bank holidays (Option to buy extra days in our holiday purchasing scheme)
• Pension matched up to 7%
• Ongoing training and development opportunities
• Recognition programmes and long-service culture (20+ years average!)
• Staff referral bonus – up to £2,000
• Professional Development – We are committed to investing in our team's growth.

What you will do

• Provide Technical Security Engineering support on client site.
• Be able to diagnose technical security equipment faults against the contractual SLA’s
• Undertake PPM and provide evidence against agreed timescales.
• Request assistance as required for additional vendor Technical Support.
• Order and arrange timely delivery of critical spares relating to service calls.
• The ability to produce a high standard of report writing and documentation
• Maintain central archive of site documentation and asset register information.
• Collate management information for monthly and weekly meetings and reports.
• Maintain and update records for PPM Schedules.
• Request the issue of Risk Assessments and Method Statements from the internal team H&S Manager and or Account Manager.
• Provide assistance and Information as required for BAU quotations.
• Oversee and supervise third party contractors providing services on the client sites
• Availability for some out of hours & weekend working as and when required.
• undefined
• Be available to be on-call 1 week in every 4 weeks
• To participate in Client and team meetings on a regular basis
• Have good organisational skills, good time management skills and have the ability to work unsupervised when required.
• undefined
• Work alongside other engineers based at the client sites.
• To carry out duties in accordance with the company and client’s health and safety policy and procedures.
• Adhere to company and client Equality and Environmental policies.

How you will do it

• Provide excellent Customer Service to exceed the expectations and requirements of the customer whilst, establishing and maintaining effective relationships.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What we look for

• Must have detailed technical experience with installing, maintaining and commissioning C-Cure 9000 and be trained to level 3.
• Must have experience installing, maintaining and commissioning CCTV systems and servers, preferably Avigilon.
• Must have experience with installing and commissioning Honeywell Galaxy intruder equipment.
• A working knowledge of industry standard security equipment and systems including turnstiles, speed lanes, intercom systems, perimeter detection and radio systems.
• Have experience with undertaking planned preventative maintenance and project works on technical security systems.
• Have a good working knowledge of network infrastructure, servers, IT systems and patching.
• Be available to work a shift pattern, which will include either 07.00 – 15.00 or 08.00 – 16.00

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place. #RMDFL #UKENGINEERING Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.