Inside Freight Sales Co-ordinator

Zoe; Ashford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A Global Logistics Provider is looking for an Inside Sales Freight Co-ordinator in Ashford, England. The ideal candidate will have a background in freight, shipping, or logistics, with strong communication skills and the ability to work both independently and collaboratively. Responsibilities include generating new business, managing client relationships, and providing quotations. This position offers a competitive salary and a hybrid work option post-probation.

Benefits

Competitive salary

Hybrid option post probation

Opportunity to grow within a fast-paced company

Training on freight forwarding services

Qualifications

• Prior experience in inside sales, telesales, or account management, ideally in freight forwarding.
• Knowledge of shipping modes (air, sea, road, courier) is highly desirable.
• Competent with Word and database management.

Responsibilities

• Generate new business from inbound leads and re-engage lapsed accounts.
• Make outbound calls to promote freight services.
• Update customer records and track activity.

Skills

Excellent telephone manner

Strong organisational skills

Strong communication skills

Time management

Commercial awareness

Education

GCSEs/A-levels or equivalent

Tools

Excel

Outlook

Job description

Due to expansion an exciting new position is available with this small friendly Global Logistics Provider, the location is Ashford, Surrey TW15 OR there is the option to work at their Essex facility, CM8). The opportunity is for an Inside Sales Freight Co-ordinator and the successful candidate should have a freight, shipping or logistics industry background, with good commercial awareness, excellent English communication skills (both verbal & written), must be confident with Word/Excel, database management knowledge and good numeracy & literacy ability. Team work is an essential part of the role as will be working alongside ops and sales. Post probation there will be a hybrid option of 1 or 2 days WFH, once training is completed.

Position Overview

Our client is seeking a motivated and results-driven Inside Sales colleague to join our team. In this role, you will be responsible for generating new business from both inbound leads and re‑engaging lapsed accounts. The ideal candidate will have Inside sales or ops experience within freight forwarding, logistics, or transport services, with strong communication and relationship‑building skills.

What We Offer

• Competitive salary. £35k DOE & Neg
• Hybrid option post probation
• Based TW15 or CM8
• Mon-Friday 9-5.30
• Opportunity to grow within a fast‑paced SME freight company.
• Training on freight forwarding services and systems.
• A collaborative team environment with direct input into sales strategy.

Key Responsibilities

• Customer Engagement
• Make outbound calls to potential and existing clients to promote freight services (air, sea, road, courier).
• Re‑engage dormant or lapsed customers, focusing on win‑back opportunities.
• Provide quotations via ops teams and/or rate requests, and follow‑ups to secure bookings.

Sales Support & Administration

• Update customer records, and track activity.
• Collaborate with operations/customer service teams to ensure smooth onboarding of new clients.

Performance & Reporting

• Work towards individual sales targets (calls, meetings booked, new accounts opened, revenue).

Key Skills & Competencies

• Excellent telephone manner and communication skills (verbal and written).
• Ability to build rapport and convert cold leads into active opportunities.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage time effectively.
• Commercial awareness of freight forwarding and logistics services.

Experience & Qualifications

• Prior experience in inside sales, telesales, or account management (ideally within freight forwarding, logistics, or transport).
• Knowledge of shipping modes (air, sea, road, courier) is highly desirable.
• Competence with Excel, and Outlook.
• GCSEs/A-levels (or equivalent); degree preferred but not essential.

KPIs & Targets

• Number of outbound calls/emails per week.
• Conversion of leads into qualified opportunities.
• Number of new accounts won per month/quarter.
• Revenue contribution from re‑engaged or new customers.