Inside Account Executive

Culligan UK; Gloucester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Account Executive to join their Sales team. This role offers the chance to manage and expand relationships with existing customers while identifying upsell and cross-sell opportunities to drive revenue growth. You will engage with customers to understand their needs and provide tailored solutions, all while utilizing CRM software to maintain detailed records. If you have a knack for account management and a passion for customer satisfaction, this is the perfect opportunity to make a significant impact in a company renowned for its innovative water solutions.

Benefits

25 days holiday plus bank holidays

Commission Scheme

Holiday purchase scheme

Employee Benefits platform

Employee Product Discounts

Pension Scheme

Employee Assistance Programme

Ongoing Training and Development

Life Assurance

Qualifications

• Experience in account management, customer services, or inside sales.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Manage and nurture relationships with existing customers.
• Identify upsell and cross-sell opportunities to drive revenue growth.
• Engage with customers to provide tailored solutions.

Skills

Account Management

Customer Relationship Building

Sales Target Achievement

Communication Skills

Negotiation Skills

Problem-solving Abilities

Education

Experience in Account Management or Sales

Tools

CRM Software (e.g., Salesforce)

Microsoft Office Suite

Job description

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.

Due to continued growth we have an exciting permanent opening within our Sales team as an Inside Account Executive. The Inside Account Executive will be responsible for managing and expanding relationships with existing customers. This role involves identifying and pursuing upsell and cross-sell opportunities to drive profitable revenue growth and ensure customer satisfaction.

What this role involves:

• Account Management: Manage and nurture relationships with existing customers to maximize retention and satisfaction
• Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional products and services
• Revenue Generation: Develop and execute strategies to increase revenue from existing accounts
• Customer Engagement: Engage with customers to understand their needs and provide tailored solutions
• CRM Utilization: Maintain detailed records of customer interactions, sales activities, and account status in the CRM system
• Collaboration: Work with internal teams, including Customer Experience and Marketing, to deliver exceptional service
• Build sales pipeline for existing customer upsell and cross sell activities
• When required, work with Customer Experience and shared service teams to maximise customer retention, satisfaction, service delivery and account health
• Support the development of a sales pipeline with a focus on active opportunity and value creation. Performance Tracking: Provide regular reports on sales performance, account growth, and customer feedback
• Customer Advocacy: Act as a trusted advisor, ensuring customers are aware of new solutions that meet their evolving needs
  
  
  

What we're looking for:

• Experience in an account management, customer services or inside sales role
• Understanding of upselling, cross-selling, and customer relationship building
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
• Demonstrated ability to meet or exceed sales targets
• Excellent communication, negotiation, and interpersonal skills
• Analytical mindset with strong problem-solving abilities
• Ability to work independently, manage time effectively, and handle multiple tasks
  
  
  

What we can offer:

• 25 days holiday plus bank holidays
• Monday - Friday Working Schedule - 8:45am - 17:00pm
• Commission Scheme
• Holiday purchase scheme available
• Employee Benefits platform
• Employee Product Discounts
• Pension Scheme
• Employee Assistance Programme
• Ongoing Training and Development
• Life Assurance