Inpatient Bookings Coordinator

Nuffield Health Newcastle Hospital; Newcastle upon Tyne; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Free gym membership

Health assessments

Retail discounts and pension options

Zusammenfassung

Newcastle Hospital is seeking a proactive Bookings Administrator to join Nuffield Health Newcastle Hospital. You will manage high volumes of email requests from referrals to appointments, ensuring timely bookings and accurate data in our systems.

With NVQ Level 2 in Business and Administration (or equivalent) and customer‑facing experience, you’ll deliver empathetic, detail‑oriented service. The role is fixed-term for 6 months at 37.5 hours per week.

Qualifikationen

• NVQ Level 2 in Business and Administration or equivalent.
• Experience in a customer facing environment.
• Experience with administrative reporting.

Aufgaben

• Handle large volumes of email requests for referrals and appointments.
• Manage bookings, changes and room/consultant schedules.
• Prepare standard and adhoc reports for the department.
• Ensure data accuracy using the hospital systems.

Kenntnisse

Empathy

Attention to detail

Data entry

Customer service

Ausbildung

NVQ Level 2 in Business and Administration

Jobbeschreibung

Newcastle Hospital | Bookings | Fixed Term | 6 months Contract

£25,038 per annum

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold a NVQ level 2 in Business and Administration or equivalent and experience of working in a customer facing environment, to help us build a healthier nation.

As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support, meets the required standards and timescales
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• To prepare standard and adhoc reports as required and required by the department
• Handle appointments bookings and changes
• Co-ordinate availability of rooms and consultants
• Create, alter or cancel clinics as required to support business needs

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Nuffield Health Newcastle Hospital

Located in Jesmond; you will be working at one of the north easts leading private hospitals, with a Good CQC rating, we have 27 en-suite private bedrooms, 3 state-of-the-art operating theatres, a dedicated breast care unit. We offer on-site pathology services and diagnostic imaging including CT and MRI, to help patients after surgery we have on-site physiotherapy specialists. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Join Nuffield Health and create the future you want, today.

It starts with you.