Innkeepers Collection Night Porter

Mitchells & Butlers plc; Knaresborough; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Dining discounts across all brands (33

Wagestream financial toolkit

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers plc is seeking a Night Porter to greet guests, manage late arrivals and assist with front-of-house duties across sites. You will help set up breakfast areas, ensure safety, and respond to guest inquiries while maintaining a warm, professional environment.

The role requires independence, reliability, and strong communication to support a smooth night operation, with shifts from 11pm to 7am on selected sites. A DBS check is part of recruitment.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• Can-do attitude under pressure.
• Professionalism when handling guests and issues.
• Great eye for detail and accuracy.
• Enjoys being part of a team and contributing to guest experience.
• Excellent verbal communication with guests and colleagues.
• Understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm, friendly welcome to all guests.
• Carry out front-of-house tasks and breakfast area setup as needed.
• Maintain guest safety and security at all times.
• Assist in safe evacuation during emergencies.
• Answer phone calls and handle guest inquiries and complaints.

Skills

Guest care

Independent working

Can-do attitude

Professional under pressure

Attention to detail

Team player

Verbal communication

Guest service mindset

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site).

Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk‑ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• Comfortable working independently and lone working
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC