Inn Keepers Collection Room Attendant

Mitchells & Butlers PLC; Lasswade; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension

28 days holiday

High-street discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a dedicated Inn Keepers Collection Room Attendant in Lasswade. You will provide a warm welcome, greet guests and help create a comfortable stay while maintaining high cleanliness standards across bedrooms, bathrooms and public spaces.

The role includes engaging with guests to gather feedback, and following established procedures to ensure safety and flawless presentation. Training is provided for all levels of experience.

Qualifications

• Passionate about delivering a great guest experience.
• Maintains high standards of cleanliness and safety.
• Excellent attention to detail and accuracy.
• Works calmly and efficiently under pressure.

Responsibilities

• Ensure guests feel welcome with a warm, friendly and genuine reception.
• Engage guests about their experience and encourage feedback via the guest survey.
• Clean and present bedrooms, bathrooms and public areas to Innkeepers Lodge standards.
• Follow set up and close down procedures to maintain safety and cleanliness.

Skills

Great service

Cleanliness & safety

Attention to detail

Resilience under pressure

Training provided

Job description

Inn Keepers Collection Room Attendant

Company: Mitchells & Butlers PLC

Salary: Competitive Salary

Hours: Full-time

Location: Lasswade, EH18 1AR

Job type: Permanent

Posting date: 3 Nov 2026

Closing date: 9 Nov 2026

Summary

No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.

WHAT YOU’LL DO IN THIS ROLE

• Ensure our guests want to revisit us and recommend us to their friends and family so you’ll work with the team to ensure a warm, friendly and genuine welcome or farewell.
• Take PRIDE to ensure that each and every one of our guests is enjoying their stay by engaging them in appropriate conversation and talking to them about our guest experience survey.
• You’ll be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
• You’ll ensure the highest standards of cleanliness and safety by following set up and close down procedures at all times.

WHAT WE LOOK FOR IN OUR ROOM ATTENDANTS

• Passionate about great service
• Taking PRIDE in maintaining highest standards of cleanliness and safety
• Great eye for detail
• Ability to work calmly under pressure
• Whatever your level of experience, we'll give you all the training you need.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension
• 28 days paid holiday
• high‑street shopping discounts
• and we even give you free shares!
• There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued,

able to be themselves and work in a great team. Join us and help us make

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.