Innkeepers Collection Night Porter

Snowy Owl; Cramlington; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discounts across brands

Wagestream earnings access

28 days holiday

Free shares

Employee helpline

Pension

Job summary

Snowy Owl is seeking a dedicated Night Porter to welcome guests with warmth and professionalism during overnight shifts. You will be the first point of contact for late arrivals and walk-ins, ensuring a safe and comfortable environment across front-of-house areas.

The role may include breakfast setup and light cleaning, while remaining vigilant on safety. DBS check is required as part of recruitment, and you’ll join a team focused on guest satisfaction and security.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• Professionalism under pressure.
• Excellent verbal communication.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Willing to undergo DBS check.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• Role may include front of house cleaning tasks and breakfast setup.
• You’ll ensure guest and business safety and security is top priority.
• Evacuate all guests and team safely and quickly in case of fire.
• Answer telephone enquiries and deal with guest complaints.

Skills

Guest service mindset

Communication

Independence

Professionalism under pressure

Attention to detail

Team player

Job description

No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you. This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site). Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• Comfortable working independently and lone working
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC

Compensation: Competitive salary