Inn Keepers Collection Room Attendant

The Hand & Sceptre; Southborough; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Pension

28 days holiday

Staff discounts

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers plc is seeking a Room Attendant to deliver a warm, genuine welcome and maintain spotless bedrooms, bathrooms and public spaces. You will engage guests to gather feedback and ensure brand standards are met, while working as part of a friendly team.

The role offers flexible shifts, extensive staff discounts across brands, pension and holiday entitlement. Training is provided, and a helpline is available for support.

Qualifications

• Passionate about great service.
• Taking PRIDE in maintaining highest standards of cleanliness and safety.
• Great eye for detail.
• Ability to work calmly under pressure.

Responsibilities

• Clean and present bedrooms, bathrooms and public areas to Innkeepers Lodge standards.
• Greet guests with a warm, friendly welcome or farewell.
• Engage guests to encourage feedback via guest experience survey.
• Follow setup and close down procedures to ensure safety and cleanliness.

Skills

Great service

Attention to detail

Calm under pressure

Training provided

Job description

No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.

WHAT YOU’LL DO IN THIS ROLE:

• Ensure our guests want to revisit us and recommend us to their friends and family so you’ll work with the team to ensure a warm, friendly and genuine welcome or farewell.
• Take PRIDE to ensure that each and every one of our guests is enjoying their stay by engaging them in appropriate conversation and talking to them about our guest experience survey.
• You’ll be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
• You’ll ensure the highest standards of cleanliness and safety by following set up and close down procedures at all times.

WHAT WE LOOK FOR IN OUR ROOM ATTENDANTS:

• Passionate about great service
• Taking PRIDE in maintaining highest standards of cleanliness and safety
• Great eye for detail
• Ability to work calmly under pressure
• Whatever your level of experience, we'll give you all the training you need.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.