Inn Keepers Collection Room Attendant

Pine Marten; Harrogate; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Flexible shifts

33% staff discount across brands

Pension

28 days paid holiday

Free shares

Employee helpline

Job summary

Pine Marten is seeking a Room Attendant to ensure guest rooms and public areas meet the highest standard of cleanliness and presentation. You will contribute to a welcoming atmosphere, assist guests with inquiries, and work as part of a friendly hotel team in Harrogate.

The role offers flexible shifts, staff discounts across brands, and a supportive work environment with comprehensive benefits.

Qualifications

• Passion for delivering a great guest experience.
• Committed to highest cleanliness and safety standards.
• Able to engage guests politely and proactively.

Responsibilities

• Welcome and farewell guests warmly to encourage return visits.
• Engage guests in conversations and collect feedback via surveys.
• Clean and present bedrooms, bathrooms and public areas to brand standards.
• Follow set up and close down procedures to maintain safety and cleanliness.

Skills

Great service

Attention to detail

Calm under pressure

Team player

Willingness to be trained

Job description

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.

WHAT YOU’LL DO IN THIS ROLE:

• Ensure our guests want to revisit us and recommend us to their friends and family so you’ll work with the team to ensure a warm, friendly and genuine welcome or farewell.
• Take PRIDE to ensure that each and every one of our guests is enjoying their stay by engaging them in appropriate conversation and talking to them about our guest experience survey.
• You’ll be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
• You’ll ensure the highest standards of cleanliness and safety by following set up and close down procedures at all times.

WHAT WE LOOK FOR IN OUR ROOM ATTENDANTS:

• Passionate about great service
• Taking PRIDE in maintaining highest standards of cleanliness and safety
• Great eye for detail
• Ability to work calmly under pressure
• Whatever your level of experience, we'll give you all the training you need.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued,able to be themselves and work in a great team. Join us and help us makeevery guest feel truly welcome.

Compensation: Competitive salary