Inn Keepers Collection Room Attendant

Mitchells & Butlers PLC; Beckwithshaw; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Brand discounts across menu brands

Pension

28 days paid holiday

Shopping discounts

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a dedicated Room Attendant to help our guests enjoy a spotless, welcoming stay. You’ll clean bedrooms, bathrooms and public areas to brand standards, ensuring safety and high cleanliness.

You’ll greet guests warmly and maintain a calm, efficient pace in a busy hotel environment. We provide flexible shifts, a substantial 33% dining discount across our brands, and a pension scheme.

Qualifications

• Passionate about delivering great guest experiences and maintaining high cleanliness standards.
• Ability to follow brand standards and safety procedures.
• Willingness to learn and be trained in our processes.

Responsibilities

• Ensure guests are welcomed with warmth and that services encourage repeat visits.
• Engage guests in conversation and collect feedback via guest experience surveys.
• Clean and present bedrooms, bathrooms and public areas to Innkeepers Lodge brand standards.
• Maintain highest cleanliness and safety by following setup and close down procedures.

Skills

Passionate about great service

Attention to detail

Calm under pressure

Team player

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.

What You’ll Do In This Role

• Ensure our guests want to revisit us and recommend us to their friends and family so you’ll work with the team to ensure a warm, friendly and genuine welcome or farewell.
• Take PRIDE to ensure that each and every one of our guests is enjoying their stay by engaging them in appropriate conversation and talking to them about our guest experience survey.
• You’ll be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
• You’ll ensure the highest standards of cleanliness and safety by following set up and close down procedures at all times.

What We Look For In Our Room Attendants

• Passionate about great service
• Taking PRIDE in maintaining highest standards of cleanliness and safety
• Great eye for detail
• Ability to work calmly under pressure
• Whatever your level of experience, we'll give you all the training you need.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.