Infrastructure Team Lead - Flexible Work & Growth

Sword Group; Aberdeen City; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Career development

Flexible working

Private health & pension

Job summary

Sword seeks an experienced Infrastructure Team Lead to steer a team of eight engineers in a fast-paced, operational setting. You will set priorities, own complex incidents, and ensure secure, reliable server and PC estates to support critical customer services.

You will drive technical direction, coordinate changes with stakeholders, and mentor team members to enhance capability and independence while maintaining high service levels and documentation.

Qualifications

• Extensive IT industry experience with enterprise infrastructure in managed-service or operational settings.
• Proven ability to lead, supervise or coordinate an infrastructure engineering team.
• Experience mentoring and sharing technical knowledge.
• Strong knowledge of server, PC, cloud and virtualised environments.
• Ability to own incidents, service requests and problems within ITIL-aligned processes.
• Experience patching, maintenance, security updates and vulnerability remediation.
• Knowledge of cloud, virtualization, scripting and related tech.
• Analytical thinking, troubleshooting and decisive decision-making.
• Ability to prioritise competing demands in a fast-paced environment.
• Clear communication with stakeholders and clients.

Responsibilities

• Lead and coordinate daily workload of infrastructure engineers with clear priorities.
• Provide technical ownership of infrastructure services and strategy.
• Ensure service requests escalated by Support Analysts are progressed within SLAs.
• Own complex incidents and problems, drive resolution and root-cause analysis.
• Maintain availability and performance of server estate and applications.
• Coordinate security updates, patching and vulnerability remediation.
• Oversee major infrastructure projects and changes with proper governance.
• Manage on-call coverage and technical capability.
• Provide technical direction across server and PC infrastructure.
• Maintain documentation and handover procedures.
• Mentor engineers and share specialist knowledge to raise team capability.
• Build relationships with customers, service delivery, account management and suppliers.

Skills

Infrastructure leadership

Incident ownership

Cloud & virtualization

ITIL processes

Patch management

Scripting

Stakeholder communication

Security awareness

Tools

Azure

VMware

Windows Server

PowerShell

Job description

Sword seeks an experienced Infrastructure Team Lead to steer a team of eight engineers in a fast-paced, operational setting. You will set priorities, own complex incidents, and ensure secure, reliable server and PC estates to support critical customer services.

You will drive technical direction, coordinate changes with stakeholders, and mentor team members to enhance capability and independence while maintaining high service levels and documentation.