Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Exeter; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Exeter, contributing to a high-performing team managing critical infrastructure. The role involves incident resolution and customer communication in a 24/7 environment, offering diverse career opportunities and benefits.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in 1st Line diagnostics and incident resolution.
• Experienced in supporting Enterprise and Service Provider Networks.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Exeter

Client: Telent

Location: Exeter, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure to ensure connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management, liaising with providers, regional control, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills, capable of liaising at all seniority levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, technologies, and clients at Telent, with opportunities for development and impact. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their potential. Our teams reflect the diverse communities we serve.