Infrastructure Support Analyst

PENTLAND; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a VIP IT Support Analyst to provide exceptional support to senior executives. This role is crucial in ensuring a seamless technology experience, whether in the office or at home. You'll be responsible for maintaining hardware, software, and AV equipment while managing high-stakes meetings. The ideal candidate will possess strong technical expertise across various platforms and demonstrate professionalism and discretion. With a focus on customer service, this position offers a unique opportunity to make a significant impact in a dynamic environment.

Benefits

25 Days Holiday

Brand Discounts

Enhanced Parental Leave

Private Medical Insurance

Gym Discounts

Flexible Working Hours

Cycle to Work Schemes

Electric Car Schemes

Qualifications

• Strong knowledge of Windows, macOS, iOS, and Microsoft 365.
• Solid troubleshooting skills across networks and AV systems.
• Experience supporting senior stakeholders in high-trust environments.

Responsibilities

• Provide high-quality technical support to executives and VIP users.
• Manage and troubleshoot high-stakes meetings and video conferences.
• Collaborate with teams and vendors to resolve issues quickly.

Skills

Windows

macOS

iOS

Microsoft 365

device management tools (Autopilot, Intune)

troubleshooting skills across networks

AV systems (e.g., Yealink)

endpoint security platforms

excellent communication skills

customer-focused mindset

Job description

Do you have the technical expertise and professionalism to support senior executives and high-level stakeholders with precision, discretion, and care?

The Pentland Group is one of the UK's largest private companies with a history dating back to the 1930's. Founded by the current chairman's parents, Pentland remains an entrepreneurially led, wholly owned family business which today has a community of over 1,300 team members worldwide. The Group has 3 divisions:

• Investments - Pentland Capital oversees the Groups global investment activities through private equity and fund management
• Brand Management - Pentland Brands is the owner and licensee of many iconic sports, footwear and fashion brands including Speedo, Berghaus, Canterbury of New Zealand and Endura
• Retail - Pentland Group is the majority owner of the FTSE100 listed retail group, JD Sports Fashion plc.

WHATS THE MISSION FOR THIS ROLE

We're looking for a VIP IT Support Analyst to deliver exceptional, white-glove support to our most senior leaders. This role plays a critical part in ensuring our executives have a seamless, dependable, and tailored technology experience - in the office, at home, and on the move. Your work will directly support the productivity and decision-making of those at the very top of the organisation, making this a position of significant trust and influence.

WHAT DOES THIS ROLE DO?

As a VIP IT Support Analyst, you will:

• Provide proactive, high-quality technical support to executives and VIP users - both remotely and in person.
• Maintain and support executive hardware, software, mobile devices, and AV equipment.
• Manage and troubleshoot high-stakes meetings, presentations, and video conferences.
• Act as a trusted partner, understanding individual preferences and workflows to deliver a seamless tech experience.
• Collaborate with internal teams and external vendors to resolve issues quickly and effectively.
• Travel occasionally to support users at multiple sites or private residences.

WHAT DO I BRING TO THE ROLE?

As our VIP Support Analyst you will have:

• A strong knowledge of Windows, macOS, iOS, Microsoft 365, and device management tools (Autopilot, Intune).
• Solid troubleshooting skills across networks, AV systems (e.g., Yealink), and endpoint security platforms.
• Experience supporting senior stakeholders in high-trust environments.
• Excellent communication skills, professionalism, and discretion.
• A customer-focused, proactive mindset and ability to work independently.
• A valid driving licence and flexibility to travel as needed.

VIP IT Support Analyst | London/hybrid/ travel required | Permanent, full time

WHAT'S IN IT FOR ME?

• Salary + discretionary bonus
• 25 Days Holiday: Increases with length of service and the option to purchase additional days to suit your needs.
• Discounts: Brand discounts (including friends and family and JD Sports), Sample Sales, and other retail discounts and perks.
• Family-Friendly Benefits: Generous enhanced parental leave policies
• Health Perks: Choose from a variety of health-related perks including private medical insurance, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
• Travel Perks: Take advantage of our season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
• Flexible Working: We offer 1-2 days working from home a week and flexible working hours by allowing you to start your day earlier or later to help with commute costs or personal commitments.

This is not your typical IT support role. If you are someone who understands the importance of consistency, confidentiality, and is calm under pressure, if you know what service excellence looks like and want to have a meaningful impact we warmly welcome your application.