Infrastructure Operations Engineer — ITIL & Security

FCDO Services; Milton Keynes; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Civil Service Pension

On-site gym

Nursery

Café

Restaurant

Season-ticket loan

Bicycle loan

Shuttle bus

Job summary

FCDO Services is seeking an IT Support Engineer to join UK NACE at Hanslope Park in Milton Keynes with occasional travel to London. You will install and configure hardware and software, maintain secure configurations and manage IT assets in a security-focused environment.

The role requires NVQ Level 3 qualification and an IT apprenticeship, hands-on Helpdesk experience, and strong ITIL knowledge. It offers a competitive salary, generous holiday entitlement and a Civil Service Pension, plus

Qualifications

• NVQ Level 3 qualification and IT apprenticeship completed.
• Hands-on experience as a Helpdesk Analyst or similar.
• Strong knowledge of ITIL environment and security procedures.

Responsibilities

• Install and configure hardware and software to support services.
• Maintain secure configurations and manage IT assets.
• Collaborate with Service Desk and IT Operations to resolve incidents.
• Ensure service level delivery and governance compliance.

Skills

Helpdesk

ITIL knowledge

Hardware & software basics

Networking basics

Security procedures

Problem solving

Education

NVQ Level 3

IT apprenticeship

ITIL Foundation course

Job description

FCDO Services is seeking an IT Support Engineer to join UK NACE at Hanslope Park in Milton Keynes with occasional travel to London. You will install and configure hardware and software, maintain secure configurations and manage IT assets in a security-focused environment.

The role requires NVQ Level 3 qualification and an IT apprenticeship, hands-on Helpdesk experience, and strong ITIL knowledge. It offers a competitive salary, generous holiday entitlement and a Civil Service Pension, plus