Infrastructure Engineer

United States Digital Space LLC; Addlestone; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£30,000 - £40,000 salary depending on:

40 days' paid holiday annually

Job summary

United States Digital Space LLC is seeking an experienced Infrastructure Engineer to support customer environments with hands-on tasks across infrastructure, Microsoft technologies, hardware, software and security.

The role combines remote support with regular customer-site activity, requiring proactive incident management and effective communication to ensure services meet agreed levels.

Qualifications

• At least 5 years of experience in a relevant IT role.
• Cyber Essentials and GDPR security implementation mandatory.
• Experience with Microsoft 365 core services (Email, SharePoint, Teams, OneDrive) mandatory.
• Knowledge of Intune, RMM platforms and telecoms systems advantageous.
• Strong IT processes and industry best practices.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and maintenance.
• Manage support incidents and requests through the ticketing system.
• Provide customers with timely updates and maintain service levels.
• Escalate critical problems to management when appropriate.
• Review workload daily and own required actions.
• Monitor customer infrastructure to ensure operations meet business needs.
• Deploy, test, maintain and troubleshoot hardware and software.
• Document technical work and keep service tickets up to date.
• Take ownership of urgent incidents, remotely or on-site.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Azure administration

Windows Server administration

Networking basics

Incident management

Customer service mindset

Analytical troubleshooting

Independent work

Tools

Intune

RMM platforms

Microsoft 365

Azure

Job description

Join an established technology organisation providing managed IT services to some of the market's most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands-on technical role.

The successful candidate will combine remote support with regular customer-site activity, working across infrastructure, Microsoft technologies, hardware, software and security.

Your Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company's ticketing system.
• Provide customers with timely updates and ensure agreed service levels are maintained.
• Escalate critical technical problems to Management when appropriate.
• Review workload and priorities each day and take ownership of required actions.
• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether handled remotely or at a customer site.

Benefits

• £30,000 - £40,000 per annum depending on experience.
• 40 days' paid holiday annually.

You will need at least 5 years' experience in a relevant IT role, with a strong technical background covering:

• Cyber Essentials and GDPR security implementation (mandatory).
• Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, RMM platforms and telephone/communications systems.
• Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
• Working collaboratively with external suppliers and technical service providers.
• IT processes, procedures and industry best practices.
• Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
• Azure administration and system implementations.
• Windows 10, Windows 11 and Mac.
• Client builds, imaging and deployment.
• Excellent written and verbal communication with a strong customer-service mindset.
• Strong analytical and troubleshooting skills and the ability to work independently.