Associate Engineer – Infrastructure Operations

FCDO Services; Milton Keynes; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Civil Service Pension

On-site gym

Nursery

Café

Restaurant

Season-ticket loan

Bicycle loan

Shuttle bus

Job summary

FCDO Services is seeking an IT Support Engineer to join UK NACE at Hanslope Park in Milton Keynes with occasional travel to London. You will install and configure hardware and software, maintain secure configurations and manage IT assets in a security-focused environment.

The role requires NVQ Level 3 qualification and an IT apprenticeship, hands-on Helpdesk experience, and strong ITIL knowledge. It offers a competitive salary, generous holiday entitlement and a Civil Service Pension, plus

Qualifications

• NVQ Level 3 qualification and IT apprenticeship completed.
• Hands-on experience as a Helpdesk Analyst or similar.
• Strong knowledge of ITIL environment and security procedures.

Responsibilities

• Install and configure hardware and software to support services.
• Maintain secure configurations and manage IT assets.
• Collaborate with Service Desk and IT Operations to resolve incidents.
• Ensure service level delivery and governance compliance.

Skills

Helpdesk

ITIL knowledge

Hardware & software basics

Networking basics

Security procedures

Problem solving

Education

NVQ Level 3

IT apprenticeship

ITIL Foundation course

Job description

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Reference number: 478569

Salary: £34,889 plus a location allowance of £1,750 and excellent benefits

Contract type: Permanent

Working pattern: Full-time

Location: Based in Hanslope Park, Milton Keynes with occasional travel to London

Free shuttle bus available between central Milton Keynes and Hanslope Park

Beyond our worldwide work in construction, logistics, and more, we’re also home to the UK National Authority for Counter Eavesdropping (UK NACE). Working at the cutting edge of technology, the teams at UK NACE guard against technical espionage, provide policy advice to the government, investigate threats, and more – all to protect our nation's secrets. Now, you’ve got the opportunity to join them.

Keeping the nation’s secrets, secret

Working on one-of-a-kind projects

Vital to national security

It all matters

Develop your career as you support our global mission

When you join our small, friendly team of engineers in this unique role it will be your task to support the core infrastructure that underpins UK NACE’s operational services, helping to ensure we adhere to the relevant policies and procedures, and following guidance and processes as we deliver to service-level agreements. Committed to engaging with our users or stakeholders to gather evidence relating to any incidents or problems that occur, you’ll share information with colleagues, Service Desk and other IT Operations teams to resolve these and keep the relevant parties updated with your progress.

Installing and configuring hardware and software, and carrying out routine operational procedures to our systems, you’ll maintain secure configuration and accurate information, control IT assets in one or more significant area, and liaise with our external suppliers and contractors on day-to-day operational matters. This is a great position for anyone with a passion for IT, and as the ideal starting role with our organisation, will offer you the chance to work on a variety of unique projects with the latest operating systems. You’ll also enjoy excellent training and development opportunities, and once established, have the opportunity to move to other roles in UK NACE and FCDO Services.

Protect the nation’s secrets, be a security expert of the future

To be a success in this exciting, career-defining role you should hold an NVQ Level 3 qualification and have completed an IT apprenticeship, or possess some hands-on working experience, for example as a Helpdesk Analyst. It’s vital that you have well developed knowledge of the ITIL environment, and in addition to a strong technical understanding of the hardware, software and networking systems we support and their associated security procedures, you’ll be a skilled programmer and builder, and possess the skills to analyse, interrogate and evaluate data.

An imaginative problem solver with a strong user focus and the confidence to take responsibility for your own actions and decisions, you’ll have a good understanding of asset, configuration and incident management. It’s also important that you’re familiar with systems operations and service reporting, while any experience of working in a secure ITIL environment at T2 or T3 classification would be desirable. You’ll be at an advantage if you’re studying for an ITIL Foundation certificate or other product/role-based certifications, and experience of creating operational process documentation would be a bonus. In addition, hands-on knowledge of relevant build and delivery processes, methodologies and tools, and their relevant components, devices and protocols would be desirable.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.