Infrastructure Engineer - Remote & Onsite IT Specialist

Emplyfy

Woking

Hybrid

GBP 45,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments across a hands-on role. The position combines remote support with regular customer-site activity, covering infrastructure, Microsoft technologies, hardware, software and security. Responsibilities include incident management, site visits, documentation and ensuring service levels.

40 days' paid holiday annually. 5+ years in IT required, with strong Cyber Essentials, GDPR security, M365, Intune, RMM,

Qualifications

:
5+ years in a relevant IT role.
Cyber Essentials and GDPR security implementation mandatory.
Microsoft 365 core services, including Email, SharePoint, Teams and OneDrive (mandatory).
Intune, RMM platforms and telephone/communications systems.
Networking infrastructure and connectivity (routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls).
Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
Azure administration and system implementations.
Windows 10, Windows 11 and Mac.
Client builds, imaging and deployment.
Excellent written and verbal communication with a strong customer-service mindset.
Strong analytical and troubleshooting skills and the ability to work independently.

Responsibilities

Provide technical assistance to customers and act as a reliable point of contact.
Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
Manage support incidents and requests through the company's ticketing system.
Provide customers with timely updates and ensure agreed service levels are maintained.
Escalate critical technical problems to Management when appropriate.
Review workload and priorities each day and take ownership of required actions.
Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
Deploy, test, maintain and troubleshoot hardware and software.
Accurately document technical work and maintain up-to-date service tickets.
Take ownership of urgent incidents, whether handled remotely or at a customer site.