Infrastructure Engineer – Remote & Onsite

Jackalope Digital LLC; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually

Hybrid work arrangement

Job summary

Jackalope Digital LLC is seeking an experienced Infrastructure Engineer to support customer environments in a hands-on role, combining remote support with regular on-site activity. You will work across infrastructure, Microsoft technologies, hardware, software and security to maintain service levels.

Key responsibilities include diagnosing faults at customer sites, managing incidents in the ticketing system, and documenting work while ensuring timely updates.

Qualifications

• Five+ years experience in a relevant IT role with hands-on technical background.
• Experience implementing Cyber Essentials and GDPR security controls.
• Proficient in Microsoft 365 and its core services (Email, SharePoint, Teams, OneDrive).
• Azure administration and system implementations.
• Strong networking knowledge (DHCP, DNS, TCP/IP, VLANs, firewalls).
• Excellent written and verbal communication with a customer-service mindset.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and scheduled maintenance.
• Manage support incidents through the ticketing system and keep customers updated.
• Escalate critical technical problems when appropriate to Management.
• Review workload and priorities daily and take necessary actions.
• Monitor infrastructure to ensure operations meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.

Skills

5+ years IT experience

Cyber Essentials and GDPR security

Microsoft 365

Azure administration

Networking (DHCP/DNS/TCP/IP/VLANs)

Customer service mindset

Strong analytical skills

Independent worker

Tools

Intune

RMM platforms

Ticketing system

Job description

Jackalope Digital LLC is seeking an experienced Infrastructure Engineer to support customer environments in a hands-on role, combining remote support with regular on-site activity. You will work across infrastructure, Microsoft technologies, hardware, software and security to maintain service levels.

Key responsibilities include diagnosing faults at customer sites, managing incidents in the ticketing system, and documenting work while ensuring timely updates.