2nd-Line Infrastructure Engineer — Remote & On-site

Advanced Resource Managers Ltd; England; Hybrid; GBP 38,000 - 54,000; Full time

Job summary

Advanced Resource Managers Ltd in Herefordshire is seeking an experienced 2nd Line Infrastructure Engineer to join a growing Operational Support team. The role blends on-site and remote work to deliver robust technical solutions for a diverse infrastructure environment.

You will support and maintain the infrastructure, contribute to project delivery, and drive continual service improvement. Key focus areas include Windows/Linux systems, virtualization, networking, and scripting with PowerShell.

Qualifications

• 2nd line infrastructure experience across diverse technologies.
• Experience supporting BAU and project activities.
• Strong troubleshooting and documentation skills.
• Comfort delivering remote and on-site support.

Responsibilities

• Provide 2nd line infrastructure support across technologies.
• Troubleshoot and resolve complex incidents to satisfaction.
• Support BAU operations and project activities.
• Provide remote and on-site technical support.
• Participate in an on-call rota.
• Create, maintain and improve technical documentation.
• Support project milestones, KPIs and SLAs.
• Work autonomously and take ownership of tasks.
• Communicate effectively with customers and teams.

Skills

VMware

Hyper-V

Windows Server

Ubuntu/CentOS

TCP/IP

PowerShell

SAN storage

Tools

SharePoint

Skype/Teams

SQL Server

System Centre

Office 365

Exchange

Job description

Advanced Resource Managers Ltd in Herefordshire is seeking an experienced 2nd Line Infrastructure Engineer to join a growing Operational Support team. The role blends on-site and remote work to deliver robust technical solutions for a diverse infrastructure environment.

You will support and maintain the infrastructure, contribute to project delivery, and drive continual service improvement. Key focus areas include Windows/Linux systems, virtualization, networking, and scripting with PowerShell.