Hybrid Infrastructure Engineer – Customer-Focused Support

United States Digital Space LLC; Addlestone; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£30,000 - £40,000 salary depending on:

40 days' paid holiday annually

Job summary

United States Digital Space LLC is seeking an experienced Infrastructure Engineer to support customer environments with hands-on tasks across infrastructure, Microsoft technologies, hardware, software and security.

The role combines remote support with regular customer-site activity, requiring proactive incident management and effective communication to ensure services meet agreed levels.

Qualifications

• At least 5 years of experience in a relevant IT role.
• Cyber Essentials and GDPR security implementation mandatory.
• Experience with Microsoft 365 core services (Email, SharePoint, Teams, OneDrive) mandatory.
• Knowledge of Intune, RMM platforms and telecoms systems advantageous.
• Strong IT processes and industry best practices.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and maintenance.
• Manage support incidents and requests through the ticketing system.
• Provide customers with timely updates and maintain service levels.
• Escalate critical problems to management when appropriate.
• Review workload daily and own required actions.
• Monitor customer infrastructure to ensure operations meet business needs.
• Deploy, test, maintain and troubleshoot hardware and software.
• Document technical work and keep service tickets up to date.
• Take ownership of urgent incidents, remotely or on-site.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Azure administration

Windows Server administration

Networking basics

Incident management

Customer service mindset

Analytical troubleshooting

Independent work

Tools

Intune

RMM platforms

Microsoft 365

Azure

Job description

United States Digital Space LLC is seeking an experienced Infrastructure Engineer to support customer environments with hands-on tasks across infrastructure, Microsoft technologies, hardware, software and security.

The role combines remote support with regular customer-site activity, requiring proactive incident management and effective communication to ensure services meet agreed levels.