Infrastructure Engineer

NHS National Services Scotland; Bothwell; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 35 days

NHS pension

Incremental salary progression

Sick pay

Job summary

NHS Lanarkshire is seeking an Infrastructure Engineer (Managed Print Services) to implement, administer, and improve the Managed Print Service across sites. You will provide specialist support for devices, print servers, queues, secure printing, and related infrastructure to keep services available and secure.

The role includes service improvement, supplier management, and involvement in infrastructure projects, with a shift pattern 8am–6pm and occasional out-of-hours work.

Qualifications

• The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
• In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
• The post holder should preferably have experience in a health service environment.
• The post holder may be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
• A driving licence is required; this must be a full UK/EU/EEA licence.

Responsibilities

• Provide assistance, advice and support to all NHSL employees and approved 3rd party contractors in order to maximise the use of all IT desktop infrastructure and to ensure agreed levels of service support, control and safety are maintained, either in a site based or field based role
• Manage IT Service Desk calls prioritising allocated work to meet department SLA’s
• Maintain a high standard of customer service and manage expectations of users to ensure solutions to incidents are mutually agreed and resolved.
• Deal effectively with user complaints and elevate to line management where appropriate.

Skills

Desktop support

Customer service

On-call support

Education

Degree in IT

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Working within the Digital Infrastructure Team, the Infrastructure Engineer (Managed Print Services) is responsible for the implementation, administration, maintenance and continual improvement of NHS Lanarkshire's Managed Print Service.

The post holder provides specialist technical support for multifunction devices, print servers, print queues, secure printing, print management applications and associated infrastructure, whilst ensuring services remain available, secure and aligned to organisational standards.

The role contributes to service improvement, supplier management and infrastructure projects while providing excellent customer service across all NHS Lanarkshire sites.

The working pattern for this role: Shift work between 8am and 6pm. Overtime may occasionally be required out of normal hours and at weekends.

In this key role, you will:

• Provide assistance, advice and support to all NHSL employees and approved 3rd party contractors in order to maximise the use of all IT desktop infrastructure and to ensure agreed levels of service support, control and safety are maintained, either in a site based or field based role
• Manage IT Service Desk calls prioritising allocated work to meet department SLA’s
• Maintain a high standard of customer service and manage expectations of users to ensure solutions to incidents are mutually agreed and resolved.
• Deal effectively with user complaints and elevate to line management where appropriate.

What You’ll Bring:

• The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
• In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
• The post holder should preferably have experience in a health service environment.
• The post holder may be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
• A driving licence is required; this must be a full UK/EU/EEA licence.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.