Print Infrastructure Engineer – Healthcare IT Support

NHS National Services Scotland; Bothwell; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 35 days

NHS pension

Incremental salary progression

Sick pay

Job summary

NHS Lanarkshire is seeking an Infrastructure Engineer (Managed Print Services) to implement, administer, and improve the Managed Print Service across sites. You will provide specialist support for devices, print servers, queues, secure printing, and related infrastructure to keep services available and secure.

The role includes service improvement, supplier management, and involvement in infrastructure projects, with a shift pattern 8am–6pm and occasional out-of-hours work.

Qualifications

• The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
• In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
• The post holder should preferably have experience in a health service environment.
• The post holder may be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
• A driving licence is required; this must be a full UK/EU/EEA licence.

Responsibilities

• Provide assistance, advice and support to all NHSL employees and approved 3rd party contractors in order to maximise the use of all IT desktop infrastructure and to ensure agreed levels of service support, control and safety are maintained, either in a site based or field based role
• Manage IT Service Desk calls prioritising allocated work to meet department SLA’s
• Maintain a high standard of customer service and manage expectations of users to ensure solutions to incidents are mutually agreed and resolved.
• Deal effectively with user complaints and elevate to line management where appropriate.

Skills

Desktop support

Customer service

On-call support

Education

Degree in IT

Job description

NHS Lanarkshire is seeking an Infrastructure Engineer (Managed Print Services) to implement, administer, and improve the Managed Print Service across sites. You will provide specialist support for devices, print servers, queues, secure printing, and related infrastructure to keep services available and secure.

The role includes service improvement, supplier management, and involvement in infrastructure projects, with a shift pattern 8am–6pm and occasional out-of-hours work.