Information Technology Technical Support

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 45,000; Full time

Job summary

A forward-thinking public sector organization in Glasgow is seeking both a Senior IT Technical Support Officer and an IT Support Officer. Successful candidates will manage desktop support, ensuring the security and functionality of end-user computing systems, while working within a dynamic, collaborative environment that values service excellence.

Qualifications

• Experience in desktop support in large enterprise environments.
• Proven leadership abilities (Senior role).
• Familiarity with ITIL service management principles.

Responsibilities

• Manage deployment, configuration, and maintenance of desktop systems.
• Ensure endpoint devices are secure and compliant.
• Troubleshoot hardware, software, and peripheral issues.

Skills

Desktop support

Windows operating systems

Microsoft Office 365

Desktop management tools

Desktop security controls

Tools

Microsoft Intune

SCCM

MDT

Job description

Social network you want to login/join with:

Information Technology Technical Support, milton

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Client:

Be-IT

Location:

milton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

2 Roles: Senior IT Support Officer & IT Support Officer

Glasgow

Are you a technically skilled and highly organised IT professional with a passion for providing exceptional support services? We’re seeking a Senior IT Technical Support Officer and an IT Support Officer to join a desktop support team and ensure the smooth operation of end-user computing systems.

This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to hear from you.

? What you’ll be doing:

• Managing deployment, configuration, and maintenance of desktop systems (Windows 10/11) and applications (Microsoft 365 suite).
• Ensuring endpoint devices are secure, patched, and compliant with internal policies and industry standards.
• Maintaining accurate hardware/software asset inventories and overseeing procurement and warranty support.
• Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions.
• Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment.
• Documenting configurations, procedures, and best practices, and delivering training to staff as required.

What we’re looking for:

• Demonstrable experience in desktop support, deployment, and imaging in large enterprise environments.
• Proven ability to lead and motivate IT support staff in a fast-paced setting (Senior role).
• Proficiency in Windows operating systems and Microsoft Office 365 applications.
• Hands-on experience with desktop management tools (e.g., Intune, SCCM).
• Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix).
• Strong understanding of desktop security controls and patching best practices.
• Knowledge of ITIL service management principles and IT compliance frameworks.