Senior Infrastructure & Systems Engineer

East Midlands Ambulance Service NHS Trust; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

The East Midlands Ambulance Service NHS Trust is hiring a Senior Infrastructure & Systems Engineer to provide high-level technical support and maintenance for their IT infrastructure. This role requires extensive experience in various operating systems and cloud platforms, and offers the flexibility of home-based working. The successful candidate will be expected to collaborate across teams and implement innovative solutions in a critical service environment.

Qualifications

• Minimum 5 years IT experience in a technical role.
• Deep understanding of technical architectures.
• Experience administering cloud platforms.

Responsibilities

• Provide third line technical support and recommendations.
• Ensure availability of infrastructure services.
• Lead change management related to projects.

Skills

Windows

Linux

macOS

iOS

Android

Cloud platforms

Network administration

Virtualisation technologies

Data management

Education

Degree in an associated IT subject

Evidence of continuing professional development in technical infrastructure

Tools

Microsoft Azure

AWS

Active Directory/Entra ID

Microsoft Intune

Hyper-V

VMware

Job description

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Senior Infrastructure & Systems Engineer, home based, uk

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Client:

East Midlands Ambulance Service NHS Trust

Location:

home based, uk, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a83375bdb58d

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

NHS AfC: Band 7

Main areaIT infrastructureGradeNHS AfC: Band 7ContractPermanentHours

Senior Infrastructure & Systems Engineer

NHS AfC: Band 7

Main areaIT infrastructureGradeNHS AfC: Band 7ContractPermanentHours

Full time

Home or remote working

hours per week (Monday - Friday with out of hours on call rota)Job ref-A-2 SiteHome BasedTownHome BasedSalary£, - £, per annumSalary periodYearlyClosing//4 :

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

Job overview

An exciting opportunity has arisen to join our organisation in the role of Senior Infrastructure and Systems Engineer within the Digital Services department.

The aim of this post is to provide an exceptional level of third line technical support, including providing advice and recommendations on the design, implementation and support for the Trusts digital architectures, whilst also providing maintenance for the Trust’s Information Technology hardware, working alongside the Information Technology Support Teams to provide an excellent customer focused service.

Main duties of the job

You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a working knowledge of key technical architectures within an emergency services environment. You will also bring specialist knowledge and analytical skills to problem solving to the post.

The successful candidate will support all aspects of our infrastructure services, shall provide expertise in a wide range of technical systems and assist with ensuring we adhere to NHS standards and best practices.

The successful candidate will also provide technical support to ensure availability of the services in your area of expertise; will be required to act as the lead for change management relating to projects, within their remit, as well as working with all teams across the Digital Services departments and third parties embedding innovation in all technical designs & solutions.

Working for our organisation

The infrastructure team are home-based; therefore, the successful candidate will be required to ensure that suitable broadband connectivity is in place to allow them to carry out their work effectively, and that they adhere to the EMAS Home Working policy.

The successful candidate will need to be flexible, be willing to vary their working hours and participate in the out of hours on-call rota, and be prepared to travel to Trust premises in the course of their duties to suit the demands of the IT functions of an emergency service.

Detailed job description and main responsibilities

You will have a minimum of 5 years IT experience in a technical role. You will have a deep understanding of technical architecture to support the delivery of maintaining currency with emerging and enhancing technologies.

You will be able to re-organise workloads due to unexpected events and be capable of analysing a range of highly complex IT problems. You will be able to work well within a team and be happy to work autonomously for long periods of time.

Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic approach to delivering IT infrastructure services is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in Digital Services.

Person specification

Qualifications

Essential criteria

Degree in an associated IT subject or 5 years experience

Evidence of continuing professional development in technical infrastructure

Desirable criteria

ITIL Foundation

Post graduate qualification in IT related subject

Relevant professional qualifications

Experience

Essential criteria

Minimum 5 years’ equivalent demonstrable experience within a similar IT position including technical troubleshooting

Experience in using and administering desktop, server, and mobile operating systems Windows, Linux, macOS, iOS, Android

Microsoft , Intune, Active Directory/Entra ID administration and support experience

Experience administering cloud platforms Microsoft Azure, AWS

Experience of network administration routing & switching, software-defined networking

Experience of virtualisation technologies Hyper-V, VMware

Experience of data management, storage, security, backup and archiving administration

Desirable criteria

7 years relevant IT experience

Experience of working within the NHS

Experience of developing Standard Operating Procedures

Experience of line management

Knowledge and Skills

Essential criteria

Ability to produce technical reports and documentation to a wide-ranging audience

Capable of analysing and resolving highly complex IT problems

Able to present to a variety of audiences on complex issues

Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities

Demonstrates leadership and management skills

Desirable criteria

Knowledge of Data Protection Act and ISO

Demonstrates up-to-date awareness of new technology, and its potential application to healthcare information issues

Personal Attributes

Essential criteria

Able to work under intense pressure and make informative decisions in a reactive environment.

Able to use judgement and negotiate on complex or contentious issues with conflicting priorities

Able to re-prioritise in response to unexpected situations

Ability to complete daily tasks unsupervised

Strong organisational, management and time management skills

Able to concentrate for long periods of time

Standard keyboard skills

Able to work at PC for more than % of the working day

Must be a UK driving license holder, car driver and owner and able to travel to various locations across the EMAS region

Further details / informal visits contact

NameAndrew ParkinJob titleDigital Services Head of InfrastructureEmail number