Application Support Analyst

Vector UK; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in travel arrangements is seeking an Application Support Analyst to provide first-line technical support. The role involves troubleshooting application issues and maintaining support records, requiring a detail-oriented and proactive individual with a strong background in IT support.

Qualifications

• Previous experience in software application support or IT support.
• Ability to run and interpret SQL queries.
• Strong attention to detail and effective communication skills.

Responsibilities

• Monitor and triage incoming support tickets and phone calls.
• Respond to and resolve first-line support issues.
• Maintain accurate documentation of support activities.

Skills

SQL

Analytical skills

Problem-solving

Communication

Self-motivated

Education

Diploma or Degree in Information Technology

Tools

Zendesk

ServiceNow

Jira

Job description

This range is provided by Vector Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Vector Resourcing

Job Overview:

We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you'll provide first-line technical support to end-users, assisting with application issues, data queries, and access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience.

Key Responsibilities:

• Monitor and triage incoming support tickets and phone calls.
• Respond to and resolve first-line support issues and service requests, escalating more complex problems as needed.
• Execute basic SQL queries to support data retrieval and issue resolution.
• Review and action system alerts and exception reports to ensure service reliability.
• Maintain accurate, clear documentation of support activity and troubleshooting steps in ticketing systems.

Skills & Experience Required:

• Previous experience in a software application support, IT support, or data analysis role.
• Basic understanding of SQL and relational databases, with the ability to run and interpret queries.
• Strong analytical and problem-solving skills with high attention to detail.
• Clear and effective communicator, capable of translating technical details for non-technical users.
• Self-motivated with the ability to prioritise tasks and work independently in a remote or hybrid environment.

Preferred Qualifications:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira).
• Exposure to XML and APIs is a plus.
• Understanding of basic application monitoring and troubleshooting techniques.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Travel Arrangements

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