Information Technology Support Technician

ECS Resource Group; Biggleswade; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic IT team as an IT Support Engineer, where you'll be the first point of contact for employees seeking technical support. This role is perfect for those who thrive in a customer-oriented environment, providing solutions for a variety of IT issues ranging from desktop support to network connectivity. You will work closely with the IT Support Team Leader to ensure seamless operations and proactively address recurring issues. With opportunities to grow your technical skills and contribute to a collaborative team, this position is ideal for motivated individuals looking to make an impact in the technology sector.

Qualifications

• Experience in providing first-line technical support.
• Ability to resolve desktop and network issues efficiently.

Responsibilities

• Provide first-line technical support via phone, email, and in-person.
• Resolve desktop/laptop and network connectivity issues.

Skills

Technical Support

Problem-solving

Network Connectivity

Software Installation

Customer Service

Job description

This range is provided by ECS Resource Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from ECS Resource Group

Role Profile

We are seeking a highly motivated and customer-oriented IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.

You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person.
• Resolve desktop/laptop issues (software, hardware, peripherals).
• Address network connectivity problems (Wi-Fi, VPN, LAN).
• Assist with email and calendaring software issues.
• Manage printer and scanner issues.
• Perform basic software installation and configuration.
• Reset passwords and resolve account lockouts.
• Log and track all support requests in the ticketing system.
• Escalate complex issues to higher-level support personnel when necessary.
• Maintain accurate records of all support activities.
• Proactively identify and resolve recurring IT issues.

Assist with the deployment and maintenance of IT equipment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Media

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Locations include Huntingdon, Bedford, Cambridge, Hemel Hempstead, Finedon, Hitchin, Houghton Regis, Milton Keynes, Luton, Molesworth, England, United Kingdom.