First Line Support Technician - O2, London

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an innovative dining and entertainment experience that combines football with fun! This role involves ensuring gaming systems operate smoothly, providing technical support, and enhancing guest experiences. With opportunities for progression as the company expands, you'll thrive in a vibrant environment. If you have a passion for technology and enjoy working in a dynamic setting, this is the perfect opportunity for you. Be part of a team that values energetic atmospheres and customer satisfaction, helping to create memorable moments for guests!

Benefits

Complimentary TOCA games

Discounts on food & beverages

Free meal during shifts

Local retail & hospitality discounts

Teammate Assistance Programme

Opportunities for progression

Qualifications

• Minimum 2 years in a First Line Support role or similar.
• Experience with AV, mechanical maintenance, or networking is advantageous.

Responsibilities

• Regular inspection and maintenance of gaming equipment.
• Diagnose and resolve technical issues swiftly.
• Train and support venue staff on technical issues.

Skills

Technical Support

Troubleshooting

AV Systems

Mechanical Maintenance

Networking

Customer Service

Education

Experience in First Line Support

Knowledge of IT Systems

Tools

Linux

Job description

Social network you want to login/join with:

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Client:

TOCA Social

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ddcd460a3f05

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

TOCA Social is the world's first dining and entertainment experience with a football twist, set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also opening in Westfield London, Dallas, and Mexico in 2025!

At TOCA Social, Everybody Plays! No football knowledge is required. If you enjoy energetic and fun environments, you'll love our concept!

Benefits include:

• Complimentary TOCA games
• Discounts on food & beverages
• Free meal during shifts
• Local retail & hospitality discounts
• Teammate Assistance Programme with free counselling
• Opportunities for progression as we expand

Job Highlights:

Location: TOCA Social, The O2, Peninsula Square, London SE10 0DX

Reports to: Technical Support Supervisor

Hours: Minimum of 45 hours/week, including evenings and weekends

The role involves ensuring gaming systems operate at peak performance, maintaining and troubleshooting equipment to deliver seamless guest experiences.

Responsibilities:

• Proactive Maintenance: Regular inspection and maintenance of gaming equipment.
• Reactive Maintenance: Diagnose and resolve technical issues swiftly.
• Team Support: Train and support venue staff on technical issues.
• Guest Assistance: Help guests with technical concerns, escalate issues as needed.
• Collaboration: Work with management to improve technology and guest experience.
• Feedback & Innovation: Report issues and suggest improvements for gameplay.

Qualifications & Experience:

• At least 2 years in a First Line Support role or similar
• Experience in AV, mechanical maintenance, mechatronic systems, networking, or computer vision is advantageous
• Knowledge of IT systems, especially Linux
• Hospitality experience is a plus
• Availability for evenings and weekends