IT Infrastructure Support Engineer

TavasTechs; Leicester; On-site; GBP 32,000 - 39,000; Full time

Job summary

TavasTechs is seeking an IT Infrastructure Support Engineer to join our on-site team in Leicester and Rugby. You will provide 1st/2nd line support, manage Microsoft 365 and AD, and help maintain Windows Server environments across multiple sites.

You will troubleshoot hardware, software, networking, and telephony issues, work with backups and SQL Server administration, and collaborate with third-party vendors. Travel between sites is required, with occasional out-of-hours support.

Qualifications

• Experience in IT Support or Infrastructure roles.
• Strong skills in Microsoft 365, Windows, and AD.
• Experience with SQL Server, backups and recovery.
• Familiarity with Google Workspace administration is a plus.

Responsibilities

• Provide 1st and 2nd line support for 600+ users across Leicester and Rugby.
• Troubleshoot hardware, software, networking and telephony issues.
• Manage Microsoft 365 and Google Workspace environments.
• Administer Active Directory and user access controls.
• Support Windows Server environments and backups.
• Assist with SQL Server administration and disaster recovery testing.
• Collaborate with third-party vendors and document procedures.
• Travel between Leicester and Rugby sites as required; rota-based out-of-hours support.

Skills

IT support

Infrastructure support

Microsoft 365

Windows 10/11

Active Directory

Networking

SQL Server

Backup & recovery

Google Workspace

ITSM

Communication

Tools

Veeam

Backup Exec

Datto

SQL Server Management Studio

Microsoft 365 Admin Center

Google Workspace Admin Console

AD Admin Center

Job description

IT Infrastructure Support Engineer

Salary: £35,000

Job Type: Permanent, Full-time

Location: Leicester & Rugby (On-site)

Driving Licence: Full UK Driving Licence and own vehicle required

About the Company

Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth.

The Opportunity

This is an excellent opportunity for an experienced IT professional with a strong support background and exposure to infrastructure technologies. You will play a key role in supporting business-critical systems, maintaining IT infrastructure and ensuring technology services remain available, secure and reliable across multiple sites.

The successful candidate will combine strong user support skills with hands‑on experience of Microsoft technologies, networking, backups and server administration.

Key Responsibilities

• Provide 1st and 2nd line support to over 600 users across multiple sites.
• Troubleshoot and resolve hardware, software, networking and telephony issues.
• Support and administer Microsoft 365 and Google Workspace environments.
• Manage user accounts, permissions and access controls within Active Directory and business applications.
• Support Windows Server environments and assist with ongoing system maintenance.
• Assist with SQL Server administration, user management, monitoring and backup activities.
• Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing.
• Assist with network infrastructure support, including switches, connectivity and network troubleshooting.
• Work closely with third-party support providers and software vendors.
• Test and deploy new hardware, software and system upgrades.
• Support IT security initiatives, endpoint protection and compliance activities.
• Maintain accurate technical documentation, asset records and support procedures.
• Participate in business continuity and disaster recovery activities.
• Travel between Leicester and Rugby sites as required.
• Participate in occasional out-of-hours support on a rota basis.

Your Skills & Experience

• Previous experience in an IT Support, Infrastructure Support, Technical Support or 1st and 2nd Line Support role.
• Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory.
• Experience supporting Windows Server environments.
• Good understanding of networking fundamentals, including switch configuration and troubleshooting.
• Experience supporting or administering SQL Server, including user management, backups or maintenance activities.
• Experience with backup and recovery technologies such as Veeam, Backup Exec, Datto or similar solutions.
• Exposure to Google Workspace administration would be highly beneficial.
• Experience working with IT service management or ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently whilst contributing effectively to a wider team.
• Full UK Driving Licence and own vehicle.

What's on Offer

Join a stable and well-established organisation offering a long-term career opportunity within a supportive and collaborative team environment. You'll gain exposure to a broad range of technologies and infrastructure projects, with ongoing training and development opportunities to help you expand your skills across infrastructure, networking, cloud technologies and business-critical systems.