Information Technology Support Engineer

Pearson Whiffin Recruitment Group; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Pearson Whiffin Recruitment Group is seeking IT Support Engineers to provide high-quality first and second line IT support across school environments in Manchester. You will troubleshoot desktops, laptops, printers, and classroom tech within a Microsoft-based infrastructure and help users with Microsoft 365 apps.

You will manage Active Directory/Entra ID, assist with onboarding, maintain documentation, and escalate complex issues while upholding safeguarding requirements.

Qualifications

• Strong knowledge of Microsoft Windows and Microsoft 365 environments.
• Experience supporting Active Directory / Entra ID.
• Good understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi).
• Strong troubleshooting for hardware and software.
• Excellent communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line IT support across school environments.
• Troubleshoot desktops, laptops, printers and classroom technology.
• Support Windows 10/11 devices and Microsoft-based infrastructure.
• Administer Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Manage users, groups and permissions in Active Directory / Entra ID.
• Troubleshoot wired and wireless networking issues.
• Assist onboarding/offboarding staff and user accounts.
• Maintain IT documentation, assets and support tickets.
• Escalate complex issues; work within safeguarding-focused schools.

Skills

Windows OS

Microsoft 365 Admin

Entra ID / Active Directory

Networking basics

Hardware troubleshooting

Customer service

Safeguarding awareness

Job description

Microsoft Environment | Enhanced DBS Required

We are looking for IT Support Engineers to provide high-quality technical support across school environments. This is an excellent opportunity for an engineer who understands the demands of supporting IT within education and is confident working across a Microsoft-based infrastructure.

Key Responsibilities

• Provide 1st and 2nd line IT support across school environments
• Troubleshoot desktops, laptops, printers, interactive classroom technology and other peripherals
• Support Windows 10/11 devices and Microsoft-based infrastructure
• Administer and support Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
• Manage users, groups and permissions within Active Directory and Microsoft Entra ID
• Troubleshoot wired and wireless networking issues
• Assist with onboarding and offboarding staff and user account management
• Maintain IT documentation, asset records and support tickets
• Escalate more complex infrastructure and technical issues where appropriate
• Work professionally within safeguarding-focused school environments

The successful candidate will have:

• Strong knowledge of Microsoft Windows and Microsoft 365 environments
• Experience supporting Active Directory / Entra ID
• Good understanding of networking, including TCP/IP, DNS, DHCP and Wi‑Fi
• Strong hardware and software troubleshooting skills
• Excellent communication and customer‑service skills
• The ability to communicate technical issues clearly to non‑technical users
• A proactive, organised and methodical approach to problem solving

Enhanced DBS Requirement

Due to the nature of the role and working within school environments, candidates must hold a current Enhanced DBS certificate.