2nd Line Support Engineer

Searchability; Wembley; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced DBS provided

Career development within education-MP

Job summary

Searchability is seeking a 2nd Line Support Engineer to act as the primary onsite IT presence at a Wembley secondary school. You will deliver day-to-day IT support across a busy campus and provide remote MSP assistance as needed.

The role requires at least 3 years’ IT support experience in UK secondary schools, strong 365 administration, and proficiency with AD, Intune/JAMF, and Windows Server. DBS enhanced clearance is required.

Qualifications

• 3 years’ IT support experience within a UK secondary school.
• Strong knowledge of Microsoft 365 administration.
• Experience supporting Windows Desktop and Windows Server.
• Active Directory and Group Policy administration.
• Experience with Intune and/or JAMF.
• Excellent troubleshooting and customer service skills.
• Strong communication skills and confidence supporting non-technical users.
• Experience with MIS, Edulink, smartboards and AV equipment.
• Eligibility to obtain an Enhanced DBS.

Responsibilities

• Deliver day-to-day IT support across a busy secondary school.
• Act as main onsite engineer with remote MSP support.
• Provide 2nd line IT support to staff and students.
• Manage incidents and service requests.
• Support Microsoft 365 and Windows environments.
• Administer Active Directory and Group Policy.
• Manage devices using Intune and/or JAMF.
• Support Windows Server and Hyper-V environments.
• Troubleshoot networking including VLANs, Wi‑Fi and firewalls.
• Support Chromebooks, Apple devices and Windows desktops.
• Maintain school technology including smartboards and AV equipment.
• Work with MIS and Edulink.
• Keep documentation and tickets up to date.
• Build relationships with teaching staff and school leadership.

Skills

Microsoft 365 administration

Windows Desktop

Windows Server

Active Directory

Group Policy

Intune

JAMF

Customer service

Communication skills

Education sector experience

Tools

Intune

JAMF

SCCM

Azure

MIS

Edulink

Chromebook management

Job description

2nd Line Support Engineer

Wembley, London
£29,000 – £33,000
Fully Onsite | Permanent

Join a specialist education MSP supporting a thriving secondary school

We’re working with a growing Managed Service Provider that specialises in delivering IT support to schools across the UK. Due to continued growth, they’re looking for a 2nd Line Support Engineer to become the primary onsite IT presence at a secondary school in Wembley.

This is an excellent opportunity for someone with experience supporting UK secondary schools who enjoys combining technical problem-solving with providing first-class support to teachers, staff and students.

The Role

You’ll be responsible for delivering day-to-day IT support across a busy dual-campus secondary school, acting as the main onsite engineer while receiving remote support from the wider MSP team when required.

Your responsibilities will include:

• Providing 2nd line support to staff and students
• Managing incidents, service requests and technical issues
• Supporting Microsoft 365 and Windows environments
• Administering Active Directory and Group Policy
• Managing devices using Intune and/or JAMF
• Supporting Windows Server and Hyper-V environments
• Troubleshooting networking issues including VLANs, Wi‑Fi and firewalls
• Supporting Chromebooks, Apple devices and Windows desktops
• Maintaining school technology including smartboards and AV equipment
• Working with school systems such as MIS and Edulink
• Keeping documentation and tickets up to date
• Building strong relationships with teaching staff and school leadership

Essential Skills and Experience

We’re looking for someone with:

• A minimum of 3 years’ IT support experience within a UK secondary school (this is essential)
• Strong knowledge of Microsoft 365 administration
• Experience supporting Windows Desktop and Windows Server
• Active Directory and Group Policy administration
• Experience with Intune and/or JAMF
• Excellent troubleshooting and customer service skills
• Strong communication skills and confidence supporting non-technical users
• Experience working with school technologies including MIS, Edulink, smartboards and AV equipment
• Eligibility to obtain an Enhanced DBS

Desirable Skills

Experience with any of the following would be beneficial:

• Hyper‑V
• PowerShell
• SCCM
• Azure
• Networking including VLANs and managed Wi‑Fi
• Firewall administration
• Chromebook management
• Apple device management
• Autotask
• Datto

The Ideal Candidate

You’ll be someone who:

• Has worked as the primary IT support engineer within a secondary school
• Is comfortable working independently onsite
• Understands the demands of supporting an educational environment
• Enjoys providing excellent customer service alongside technical support
• Wants to build a long-term career within an education-focused MSP

Salary and Benefits

• £29,000 – £33,000 depending on experience
• Permanent, full-time position
• Fully onsite role in Wembley
• 30 days annual leave (including Bank Holidays)
• Enhanced DBS provided
• Ongoing support and career development within a growing education MSP