Information Technology Support Engineer

Hott Source; Chippenham; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A leading IT Solutions and Service Provider in Chippenham is seeking an IT Support Engineer to support high-profile customers. This hybrid role involves managing cloud and on-prem platforms, providing user support, and assisting with infrastructure projects. The company offers excellent benefits, including training plans and vendor certifications.

Benefits

25 Days holiday, increasing with service

Private Health and Life Insurance

Training plans relevant to YOUR areas

Vendor certifications fully paid for

Weekly team socials

Latest hardware and software for work/personal use

Qualifications

• Experience with cloud and on-prem platforms.
• Desirable MSP experience.

Responsibilities

• Manage and administer cloud and on-prem platforms.
• Provide support to users at different businesses.
• Assist on projects and infrastructure upgrades.

Skills

Microsoft 365

Azure

Windows 11

macOS

Windows Server

Intune

PowerShell

AD

Networking

Excellent customer service skills

Job description

IT Support Engineer

Position: IT Support Engineer (2nd Line)

Location: Chippenham, UK

Salary: £29,000 - £32,000 + Excellent Benefits

Schedule: Hybrid. 2 days onsite, 3 days work from home

A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for an IT Support Engineer to join them, supporting the user base and infrastructure of several high-profile customers. The organisation partners with the leading tech vendors and adds to their customer base year upon year, placing them where they are today, one of the UK’s best rated MSPs with an extensive list of clients nationwide.

Your role as an IT Support Engineer will involve managing and administering a range of cloud and on-prem platforms and services, providing support to users at different businesses, assisting on projects and infrastructure upgrades, and daily system checks/backups.

Key Skills:

• Microsoft 365 (inc. Teams, OneDrive, SharePoint)
• Azure, Entra ID
• Windows 11 and macOS
• Windows Server 2019 - 2025
• Intune
• PowerShell
• AD, Group Policy
• Networking, Wi-Fi, and IT Security
• Excellent customer service skills (MSP experience desirable)

Benefits:

• 25 Days holiday, increasing with service
• Private Health and Life Insurance
• Training plans relevant to YOUR areas and paths of interest (Security, Cloud, Networking etc.)
• Vendor certifications fully paid for and study support provided
• Weekly team socials, lunches, and larger company-wide events
• Staff receive the best and latest hardware, and software, for work/personal use

IT, Support, MSP, Engineer, Analyst, Systems Administrator, Networking, Help Desk, Service Desk, Windows, Server, Microsoft, Office 365, Azure, Intune, PowerShell, Active Directory, SharePoint, 2nd Line, Second Line, 1st Line, First Line, Infrastructure, Project, Mac